What we do
PeoplePerHour.com is a utility that allows small businesses to get their job done fast and reliably. We have a community online of Buyers & Sellers of any service imaginable to you, whom we bring together in an environment where they can transact across boundaries with trust.
Here are the things that characterize our culture and how we do things at PPH:
PeoplePerHour is seeking for a technical support agent who will provide excellent technical support to the users. As a member of the customer support department, you will be responsible for receiving incoming telephone and email requests to solve technical issues, handling customer support calls, troubleshooting and providing technical support to the customers.
The department is very busy and customer care and issue resolution is very important. The role centres around owning and resolving customer queries to a high standard. You will monitor and resolve customer issues and record any issues on the users account. You will respond efficiently and effectively to all inbound customer communication via any media. You will take full ownership of customer issues and see them through to resolution, above all delivering exceptional customer service at all times remaining focused and committed.
Suitable candidates will have a Customer Service background in an over-the-phone role (helpdesk or technical support), or a Customer Service role involving troubleshooting. You should be friendly and sociable, enjoy working as part of a team, have a flexible work approach, as well as the ability to multi-task.