Help Desk Support Tech

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

We are looking for a Help Desk Support Tech at Onsite - Jackson, MS. Req#130056

The position details are as follows. If you are interested, Please review and respond with your updated resume and the details.

Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

• Experience working in a help desk environment

• Experienced with providing support for O365 Applications

• Experience providing remote assistance using various platforms  

• Experience in desktop\laptop repair, troubleshooting, and software installation

• Hardware Implementation and Deployment

• Active Directory Management 

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

• Microsoft O365 experience

• BMC Footprints Help Desk Experience

• MAC OS Experience