Senior Director of Billing and Collections

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 950,000 songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 18 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on Twitter and Instagram @ASCAP and on Facebook.

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Job Title: Senior Director of Billing and Collections

Department: General Licensing

Location: Nashville / New York / WFH

Reports to: AVP, General Licensing

Direct Reports: Receivables Managers, Licensing Account Receivable Managers, Resolution Managers

Job Overview:

The Director of Billing and Collections leads and manages the various functions, processes and personnel associated with the billing and collection of receivables in the area of General Licensing.

Areas of Responsibility & Accountability:

• Own the billing process for all General Licensing accounts including aged receivables and defaults.
• Develop performance metrics and KPIs of the overall process and individuals that allow for monitoring and continual improvement of department.
• Create and monitor departments organizational structure to drive efficiency in costs and collections
• Lead transition to digital billing initiative for GL accounts
• Partner with Legal & General Licensing Management to develop best practices for account defaults and terminations.
• Provide initial and ongoing training and coaching to direct reports to develop their talents to minimize the time to collect for General Licensing accounts.
• Conduct team meetings to update members on significant events as well as to receive feedback on revenue trends within the group.
• Manage relationship with ASCAP’s printing and postage vendor for all billing and collections efforts.
• Partner with business systems/Global Technology Services/Finance to identify and recommend processes to improve overall efficiency and productivity of billing and collections team.

Qualifications & Requirements:

• Ten (10) plus years of relevant work experience supporting a sales organization
• Team leadership experience, leadership skills, strong oral and written communication skills, motivational skills, results-oriented, employee training and selection experience, self-motivated, relationship building and customer service skills.
• Experience managing team size of ten (10) plus.
• Experience with system and people change management exercises and projects.
• Proven proficiency with Salesforce CRM, Microsoft Office, ASCAP accounts receivable systems with the ability to learn and utilize new technology as needed.
• Ability to maintain the highest level of confidentiality, integrity, and ethics.
• Ability to think analytically, take direction, provide insight, take initiative, and work independently and proactively.
• Experience interacting with senior level management.
• Strong organizational, mathematical, and administrative skills with excellent attention to detail and ability to prioritize tasks within a high-volume workload.
• Bachelor’s degree or equivalent required; master’s degree preferred.

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:

• A choice of either network only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out of network provider options
• Immediate eligibility for 401(k) participation with an employer provided match
• An additional Employer paid retirement savings program regardless of your participation in the 401(k) Plan
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Short term disability Insurance/salary continuation and Long term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Supplemental and dependent life insurance options

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

As a condition of employment, ASCAP requires all employees to be fully vaccinated (including a first booster) against COVID-19. ASCAP will make reasonable accommodations for those who are unable to obtain a COVID-19 vaccination, where required by federal, state and local law, and in accordance with ASCAP’s policies.

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $80,000.00 to $100,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.