Customer Support Representative

Palo Alto, CA | Customer Success

Job Description

Providing an amazing support experience to our partners is a priority that WePay takes pride in doing. In fact, we’ve even won an award for Best Customer Service Department of the Year!

We’re looking for a caring and action-oriented advocate that can work autonomously to educate and assist the end users of our largest partners. It’s your chance to grow with a startup company as it expands to other countries, join a team of smart and fun people, and wake up on Monday mornings knowing that you’re going to be doing something meaningful.

A Day In the Life Includes (but is not limited to):

  • Assisting and educating customers primarily through email and chat channels
  • Collaborating with the Engineering and Product teams to optimize our product
  • Developing policies and processes that will help scale our team
  • Cuddling with our office dog, Raja

Requirements:

  • Ability to manage time effectively and prioritize competing responsibilities
  • Strong business writing, verbal, and presentation skills
  • Interest in payments industry
  • Empathy and enthusiasm
  • Be agile and deal with ambiguity
  • Be relentlessly resourceful

WePay offers competitive salary & equity and a chance to help shape the future of the payments industry.  Other benefits include free breakfast/lunch, kitchen full of snacks/drinks, gym subsidy, medical, dental, vision, life & disability insurance, and 401k

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