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Technical Assistant

Los Angeles, CA | Upward Bound

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.


The Technical Assistant handles the administrative and database support tasks as well as technical assistance to the daily operations of the Upward Bound college prep program.  This position:

  • Provides administrative support to the program director
  • Provides user assistance for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance
  • Under the direction of Corporate IT staff, installs components, analyzes and diagnoses problems, and repairs systems
  • Works with Corporate IT Manager to implement new hardware/software applications
  • Coordinates with Database Specialist to train staff in new program applications; provides ongoing training and technical assistance to staff


  • Bachelor's degree in computer science or related field, or equivalent job experience preferred
  • Must have excellent computer skills including knowledge of Window and Microsoft Office applications
  • At least 2 years of demonstrated experience in PC support
  • Minimum of 1 year of general administrative experience
  • Knowledge of audio-video equipment

Additional Requirements:

  • Knowledge of voice-over IP preferred
  • Effective oral and written communication skills
  • Bilingual in English and Spanish (written and oral) desirable
  • Health, TB and fingerpring clearances required
  • Must have valid California driver's license and access to car with adequate insurance to be able to travel to different school sites
Position Filled
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