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Technical Assistant

Los Angeles, CA | Upward Bound

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities:

The Technical Assistant handles the administrative and database support tasks as well as technical assistance to the daily operations of the Upward Bound college prep program.  This position:

  • Provides administrative support to the program director
  • Provides user assistance for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance
  • Under the direction of Corporate IT staff, installs components, analyzes and diagnoses problems, and repairs systems
  • Works with Corporate IT Manager to implement new hardware/software applications
  • Coordinates with Database Specialist to train staff in new program applications; provides ongoing training and technical assistance to staff

Requirements:

  • Bachelor's degree in computer science or related field, or equivalent job experience preferred
  • Must have excellent computer skills including knowledge of Window and Microsoft Office applications
  • At least 2 years of demonstrated experience in PC support
  • Minimum of 1 year of general administrative experience
  • Knowledge of audio-video equipment

Additional Requirements:

  • Knowledge of voice-over IP preferred
  • Effective oral and written communication skills
  • Bilingual in English and Spanish (written and oral) desirable
  • Health, TB and fingerpring clearances required
  • Must have valid California driver's license and access to car with adequate insurance to be able to travel to different school sites
Position Filled
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