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Community Associate (Contract)

New York, NY | Community/Social Media

Job Description

Our Contract Community Associate presents a unique opportunity for you to work with the highly ambitious, ridiculously innovative, and certifiably hilarious Content + Community team. You'll help manage an online community, and take on numerous responsibilities in order to help support and engage Vimeo's rapidly expanding user-base.   

Details:

  • This is a 3 to 6 month contract position with the possibility of becoming full-time. 
  • You'll be working 40 hours per week, Saturday to Wednesday to help us cover weekends. 
  • You will be required to do some hours during the winter holidays, though exact hours are negotiable.

Responsibilities:

  • Respond to user support inquiries via email, hitting guaranteed response time targets
  • Attend to daily content moderation duties
  • Gather information on bugs and other issues reported by users
  • Help test new features and let us know how we can make Vimeo better


Qualifications:

  • Amazing English communication skills — the ability to convey empathy, happiness, humor, contrition, urgency, and other things using just the 26 letters of the alphabet, and some punctuation.
  • Intimate familiarity with the Vimeo platform + community. If you're already a Vimeo user, BONUS POINTS 4 U. 
  • Exceptional web- and tech-savviness. Like you can name three web browsers off the top of your head and you've helped your parents understand how their computer works. Without getting too frustrated.
  • Patience and a willingness to teach people 
  • Undying passion for film + video
  • Experience in customer service, social media, and/or online community support 
  • Extreme dependability

How to apply:

Send us your dope resume, a non-generic cover letter, and, if you really wanna impress us, a link to your Vimeo profile and a writing sample. Make sure you tell us how soon you're available. We're looking to fill these positions quickly.

About Vimeo:

Vimeo is the high-quality video platform for creative people around the world. Vimeo was founded in 2004 by filmmakers who wanted a fun and easy way to share their work and moments from their lives. We remain true to that mission by continually striving to help people with a wide range of passions share the things they create and care about. Today, Vimeo reaches a monthly audience of over 90 million creators and viewers — and we’re growing bigger every day. Vimeo is made with love by a highly ambitious, ridiculously innovative, and certifiably hilarious team based in New York City, and we’d love for you to be a part of it.

https://vimeo.com/help

 

 

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