Call Center Reservation Sales & Customer Service Agent - Inbound

Omaha, NE | Call Center

Job Description

About Us:

www.USstoragesearch.com is proud to be an award winning website (ISS best website 2011) that has grown to become the largest online marketplace for self storage and mobile storage. We cover more than 30,000 US markets and have provided millions of people with an easy way to find, compare and reserve storage units since we started in 2004. Headquartered in Omaha, NE USstoragesearch.com powers self storage searches on more than 3,000 partner websites including www.Storage.com and www.StorageUnit.com. USstoragesearch.com employs more than 50 people in the Omaha area today and has grown every year since opening.

Responsibilities:

This position will be responsible for following up on inbound storage inquiries nationwide using both phone and email. Primary responsibility is to contact customers with available unit sizes, prices, specials, and facility information with the goal of taking a reservation over the phone. All leads are inbound inquiries with a strong interest in renting storage and are easily turned into reservations with proper follow-up. Position will be expected to keep detailed records of follow-up history.

Requirements:

  • Energetic - must be a proactive, self-starter
  • Independent – your success is completely dependent on your effort
  • Strong attention to detail – some data entry involved, information must be accurate
  • Sales or customer service experience - either in person or phone sales
  • Ability to handle multiple tasks at once
  • Ability to learn processes quickly
  • Aptitude for computers and Internet
  • Bilingual (English and Spanish) is a plus, but not required


Bonus Points:
• We are looking for people motivated to sell. Every phone call that comes into our call center is an opportunity to help someone find the right storage unit and get a great deal they won't find anywhere else.

Perks:
• Casual fun work environment. Recently remodeled and expanded, state of the art workplace. You will love your job and your coworkers!

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