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Technical Writer

Portland, OR | Engineering

Job Description

Urban Airship offers Mobile Relationship Management (MRM) solutions that enable brands and marketers to earn and maintain a presence on their customers’ mobile devices in order to build brand awareness, engage users, drive conversions and increase customer loyalty. Its cross-platform solutions manage the end-to-end process of delivery customer-and location-targeted mobile push messages and Apple Passbook passes including consulting services and analytics to optimize effectiveness.

Urban Airship’s Portland based Technical Writer will work to ensure our documents are technically accurate by collaborating with subject matter experts. This hire will be responsible for developing style guides and be the owner of technical documentation for Urban Airship.

Primary Responsibilities:

  • Create, plan, develop and edit content for Urban Airship FAQs, product instructions, code examples, etc
  • Coordination of all Urban Airship’s technical documentation
  • Organize scheduling and input from subject matter experts
  • Collaborate with product and engineering teams to develop plan for initial rewrites and maintenance of existing documentation
  • Participate in implementation meetings to stay on top of new features and the documentation required to support release
  • Work with customer support to process customer driven updates
  • Initiate interviews with technical staff and subject matter experts to gather data for documentation
  • Develop and maintain documentation around style-guide and glossary
  • Develop content plans, referring to style guides, and evaluating product features to create a best-in-class user assistance experience
  • Own multilingual glossaries and interface with translation company as necessary
  • Analyze project requirements and work with team to develop plan of attack

Qualifications:

  • Bachelor's Degree in Technical Writing, Computer Science, English or a related discipline
  • Mobile programming and Marketing experience a plus
  • Broad writing skills for the production of all types of technical documents
  • Proven ability to grasp technical subjects and communicate effectively with others
  • Must be able to work on multiple projects, estimate project timelines and meet deadlines
  • Able to structure templates that are easy to update for style and content
  • Strongly proficient in current authoring software
  • Project management and organizational skills and experience 2+ years professional writing experience
Position Filled
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