You can learn anything on Udemy.
Today, over 3,000,000 students in 190+ countries are taking online courses on Programming, Yoga, Design, Photography, Spanish, Marketing, Guitar, Finance, Cake Decorating, and so much more.
More than 16,000 courses (in 10 different languages!) have been published in our marketplace. Each course is designed and taught by an expert instructor and hundreds of new courses are published every month. So whether you want to get promoted, break into a new industry, start a company, or just further a passion, Udemy’s here to help you achieve your goals.
Founded in 2010, Udemy has raised a total of $48 million in venture capital and is headquartered in San Francisco, California.
Everyone at Udemy shares a big vision - to help anyone learn anything, online. We're looking for a Support Associate who is equally passionate, smart and scrappy to join us on the Udemy Support team.
This entry level position sits on the front lines of our growing community of lifelong learners, and is laser focused on creating a supportive learning environment. You’ll need top class communications skills, with an innate ability to convey empathy in your writing. You’ll also need a solid work ethic and mental fortuity, to answer a steady stream of inbound support questions. You should also enjoy solving problems and communicating solutions to our product team, as you’ll often need to uncover the true nature of a bug and recommend a fix. In the beginning, you’ll take the time to understand the Udemy platform thoroughly so you can effectively communicate with customers and understand their issues. After learning the ropes, you’ll gain more responsibility and ownership over new initiatives designed to provide a more supportive experience for our users ("supportive" is one of our 3 core brand values!).
Respond to and resolve support tickets from Udemy students quickly and professionally
Identify patterns of ongoing issues in the platform and devise potential solutions or responses
Communicate and resolve urgent bugs with the Engineering team
Work with the Support team to improve articles and resources for students to self-help
Willingness to experiment with new approaches to provide a supportive experience to our users.
Outstanding written communication skills via email
Superior project and time management skills; excellent attention to detail
Able to build trusted relationships with users
Ability to adapt quickly in a fast-paced, start-up environment
Experience with Desk.com a plus
Fluent in Spanish or German a plus
Love for teamwork and commitment to building a better product every day for our students
WORK STRUCTURE & COMPENSATION
Udemy is based in SOMA, San Francisco. Compensation includes full time base and equity and competitive benefits (including healthcare, commuter benefits, and an unlimited vacation policy.
Learn more about Udemy, our mission, culture, philosophies, and team.
UDEMY IN THE NEWS