We're sorry, but this job has been closed. See other open jobs at Udemy

Customer Success Manager, Udemy for Organizations

San Francisco, CA | Business Development (B2B)

Job Description

Customer Success Manager, Udemy for Organizations

ABOUT UDEMY

You can learn anything on Udemy.

Today, over 3,000,000 students in 190+ countries are taking online courses on Programming, Yoga, Design, Photography, Spanish, Marketing, Guitar, Finance, Cake Decorating, and so much more.

More than 16,000 courses (in 10 different languages!) have been published in our marketplace. Each course is designed and taught by an expert instructor and hundreds of new courses are published every month. So whether you want to get promoted, break into a new industry, start a company, or just further a passion, Udemy’s here to help you achieve your goals.

Founded in 2010, Udemy has raised a total of $48 million in venture capital and is headquartered in San Francisco, California.

POSITION DESCRIPTION

Everyone at Udemy shares a big vision - to help anyone anywhere learn anything, online. We're looking for a Customer Success Manager who is equally passionate, smart and scrappy to join us on the Udemy for Organizations team.

The Customer Success Manager will partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. Will it be you? You’ll need great communications skills and be able to build collaborative, productive relationships with customers and coworkers. You’ll take the time to understand the Udemy platform thoroughly so you can effectively communicate with customers. You know how to manage your time, deal with competing priorities, and build deep customer relationships. And, to top it all off, you can listen to customer cues and intuitively know the golden moment to upsell.

Responsibilities:

  • Proactively manage the happiness of a portfolio of Udemy for Organizations (UFO) customers.

  • Develop a success plan to ensure UFO adoption, expansion and loyalty within customer organizations.

  • Close renewal business on a monthly basis, meeting or exceeding your quota. Banish churn!

  • Develop and close new add-on sales to our existing customer base.

  • Become an expert user of the Udemy for Organizations (UFO) platform.

  • Work with product management to bubble up customer requests and help translate customer feedback into product requirements.

  • “Prime the pump” for customer case studies and media opportunities by identifying case study candidates and sharing great stories with our marketing team.

Requirements:

  • BA or BS Degree.

  • 2-4 years of SaaS customer success, account management and/or sales experience.

  • Experience developing strategies to increase adoption of technology solutions.

  • Able to build trusted relationships with executive sponsors and end users.

  • Outstanding verbal and written communication skills.

  • Experience managing accounts using Salesforce.

  • Superior project and time management skills; excellent attention to detail.

  • Ability to adapt quickly in a fast-paced, start-up environment.

  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together.

Perks:

  • Competitive salary & equity compensation

  • Full health, dental, vision

  • Catered lunches

  • Unlimited vacation

  • Commuter benefits

  • Great SOMA location

  • Bike parking

  • Company events: Giant games, happy hours, bowling nights, and more!

 

WORK STRUCTURE & COMPENSATION

Udemy is based in SOMA, San Francisco. Compensation includes full time base and equity and competitive benefits (including healthcare, commuter benefits, and an unlimited vacation policy. 

Learn more about Udemy, our mission, culture, philosophies, and team.

 

UDEMY IN THE NEWS

Wall Street Journal - Udemy Raises $32M to Teach 'Lifelong Learners' Online, Around the World

Tech Crunch - Online Learning Marketplace Udemy Raises $32M To Scale Up Internationally

Xconomy - At Udemy, Online Education Meet the Marketplace

TNW - Udemy is now teaching over 1 million students as it adds localized support for 10 new languages

Slate - Udemy Instructor Earns Nearly Half a Million Dollars Teaching Online

Venturebeat - School’s out! Udemy nabs $12M to drive down the cost of higher ed

San Francisco Chronicle - Startups put new spin on online teaching

GigaOm - A new way to make six figures on the Web: Teaching

Mashable - Udemy Puts Ivy-League Profs on Your Desktop For Free

New York Times - Online Teaching Platform Udemy Raises $1M, Still Too Cool for School

 

 

Position Filled
Not the right job?
Describe your perfect job
Join our Talent Network »