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Lead UX Designer

San Francisco, CA | Product

Job Description

About us:

  • Twilio is providing a platform for building modern, communications-enabled applications that are cloud based, scalable, and focused on great user experience.
  • More than 200,000 developers have signed up to be a part of this disruption, building everything from call centers (Zendesk) to SMS notifications (Uber).
  • Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia and WalmartLabs.
  • Twilio is energizing the $1.3 trillion telecom market. Come help us change communications forever.

About the job:

  • We are looking for an experienced UX Designer to join the Product team and play a vital role in shaping the user experience for over 200,000 developers.
  • You will design experiences that take developers from when they first sign up to when they have scaled to run mission critical applications.
  • Our ideal candidate will be user-centered and able to handle both high-level vision with detail-focused execution.
  • At Twilio, developers are our customers and your mandate is to focus on their needs and make them successful from first sign all the way until they’re power users operating in data-rich environments. To do this, you will need to develop deep understanding of the customer problem and work closely with Product and Engineering teams in brainstorming, specifying and building the experiences.


  • Drive and own user experience decisions through user research, customer development, and iterative feedback loops.
  • Rapidly iterate on design prototypes and working applications.
  • Design interaction flows, wireframes, mockups, style guides, and assets for our web applications.
  • Work closely with and across teams of engineers, product managers and fellow designers.


  • 5 to 7 years experience in UX design.
  • Experience with customer-facing web applications. Experience as a developer and developer products a plus.
  • Show command of front-end technologies and frameworks (CSS, grid systems, responsive design; Javascript/jQuery a plus).
  • Hands on. Passionate. Persistent. 
  • Bachelor's degree in design-related discipline (preferred, but not required).


  • Competitive benefits, including medical, dental, vision, 401k and life insurance.
  • An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
  • Pre-tax commuter benefits.
  • Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
  • Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
  • A strong belief in life/work balance.

How to apply:

  • Please include a link to your online portfolio.
  • Want to stand out? Sign up for Twilio and build an app using our APIs.
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