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HR Coordinator

San Francisco, CA | General & Administrative

Job Description

About us:

  • Twilio is providing a platform for building modern, communications-enabled applications that are cloud-based, scalable, and focused on great user experience.
  • More than 200,000 developers have signed up to be a part of this disruption, building everything from call centers (Zendesk) to SMS notifications (Uber).
  • Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia and WalmartLabs.
  • Twilio is energizing the $1.3 trillion telecom market. Come help us change communications forever.

About the job:

  • We have outgrown one coordinator managing all HR operational functions and have created a second role to support the company’s continued growth. The HR Coordinator be on the HR Operations team and serve as primary support for our non-US based hires and immigration as well as manage our contractor agreements. Additionally, this person will be instrumental in ensuring our new Twilions are welcomed into the company and their records are updated properly.


  • Ensure all non-US based hires are onboarded Twilio style.
  • Track and manage all immigration cases, including housing and relocation support.
  • Coordinate with Recruiting to generate offer letters.
  • Oversee onsite perks and communicate events and activities to Twilions.
  • Manage online performance management process and work with HR partners to ensure process timeliness.
  • Enter all post-hire transaction changes for team members.
  • Support the HR team, including coordinating events.


  • You have 1-3 years of HR coordination experience supporting countries outside of the US.
  • You are well spoken in your interactions, whether in-person, online or via email.
  • You are confidential and professional.
  • You are a natural collaborator with a passion for getting things done.
  • You move fast in an ever-evolving environment.
  • You are computer savvy with standard office applications.

Bonus points:

  • Immigration experience.
  • Experience working for a SaaS tech company.


  • Competitive benefits, including medical, dental, vision, 401k and life insurance.
  • An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
  • Pre-tax commuter benefits.
  • Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers.
  • Excellent gear (we ❤ Apple computers and big monitors — two if you need 'em).
  • A strong belief in work/life balance.

How to apply:

  • Want to stand out? Sign up and build an app using the Twilio API. Include a link to it in your cover letter.
  • Bonus points for pointing out bugs or things that annoyed you/could be better about the platform.
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