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Desktop Support Engineer

Redwood City, CA | IT

Job Description

About

Turn delivers real-time insights that transform the way leading advertising agencies and marketers make decisions. Our cloud applications and Internet-scale architecture work together to provide a complete picture of customers, execute cross-channel campaigns, and connect with a worldwide ecosystem of over 100 partners. Turn is headquartered in Silicon Valley with offices in Amsterdam, Charlotte, Chicago, Dallas, Hamburg, Hong Kong, London, Los Angeles, New York, Paris, San Francisco and Singapore.   For more information, visit turn.com or follow @turnplatform

Please take a moment to view our award-winning culture video at: http://www.turn.com/working-at-turn/

In this key and impactful role the successful candidate will provide internally focused customer support across all business functions for Windows, AppleOS and Linux base platforms.  The team’s mission is to provide/insure high integrity and high availability internal business tools and solutions. Delivery of services will be in both a desktop support and systems administration capacity. The successful candidate will be supporting a high performing and collaborative set of customer groups and be a key contributor to ongoing and accelerated growth. They will be supporting MS Exchange, Jira, Great Plains and other high impact solutions in a robust and constantly improving backend suite. Consistent attention to the user desktop, mobile integration and a variety of applications support will be key.  Turn has multiple offices, both domestic and international, so coordination of activities and resources across locations will be important.  Because Turn is a top 4 provider of SaaS/Cloud base solutions for our external market customers this individual will have a wealth of technical expertise at their disposal, internally and externally.

Because we are a small team, your ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment will also be considered.

Responsibilities

  • Support our Windows/Mac desktop environment
  • Support our Windows server environment
  • Create new user accounts in AD
  • Assist in basic network configuration
  • Image workstations/laptops/severs for deployment
  • Install/configure various Windows/Mac/Linux applications
  • Set up printers/fax machines/computers
  • Install servers and network equipment
  • Assist in maintaining IT inventory tracking system and our stock on hand
  • Work as part of the IT team to resolve Level 1 and 2 support incidents
  • Actively monitor IT maintained systems

Professional Qualifications

The ideal candidate has/is:

  • At least 3 years experience as a Windows, Mac and Linux administrator
  • Highly self-motivated
  • Basic networking skills including network switch configuration, VLANs, and cabling
  • Intermediate-level understanding of
    • Ethernet, IP addressing, DNS
    • Windows networking tools
    • Windows system tools
      • Mac OS troubleshooting
      • Windows AD admin tools
      • Microsoft Exchange 2010
      • Linux OS
      • ShoreTel VoIP Phone systems
      • SonicWall firewalls, VPN and access points
      • LifeSize video conferencing products
      • Juniper switches, routers and access points
  • Ability to clearly document their work
  • The ability to work in a multi-tasking environment
  • The ability to support remote users in varying time zones
  • Willing and able to
    • Work 9 AM to 6 PM, Monday through Friday
    • Learn quickly, work hard and enjoy
    • Perform on-call remote support
    • Work overtime/weekends as needed
  • Outstanding customer service skills
  • Outstanding time management skills
  • Outstanding communication skills, both written and verbal in English

Ideal Certifications

  • MCITP (Microsoft Certified IT Professional)
  • ACSA (Apple Certified System Administrator

Location: Redwood City

In addition to our great environment, we offer a competitive base salary, bonus program, stock options, employee development programs and other comprehensive benefits. Please send a cover letter along with your resume when applying to the position of interest located at Turn.com. We are an Equal Opportunity Employer. No phone calls and no recruiting agencies, please.

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