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Sr. IT Support Specialist

Emeryville, CA | Engineering

Job Description

Senior IT Support Specialist | Emeryville, CA

Be an early and important member of TubeMogul – an exciting, well-funded and growing startup that solves big problems in the rapidly growing online video market.

Our IT team is searching for a senior-level Support Specialist with strong technical and customer service skills to help support our growing global company.  This individual will help keep the gears greased, helping other ‘mogulers stay up and running while assisting in the management and security of the company’s internal systems.  He or she will also be involved in building and maintaining some of the back office systems and services in the process.

Essential Functions:

  • Provide remote and hands-on support for Windows and Mac OS X computers
  • Monitor the network and servers for error conditions and outages; provide first line of support
  • Become proficient supporting a variety of systems in a corporate environment
  • Respond to requests for technical assistance via IM, phone, and email as well as in person
  • Track, document, and route support requests
  • Write documentation on processes and systems
  • Configure and support network, VPN, and wireless technologies
  • Participate in recommendations for corporate-wide IT solutions
  • Participate in and lead a variety of IT-related projects and initiatives



  • Local candidates only, please
  • Experience with Linux deployment, management, and troubleshooting
  • Experience with Active Directory deployment, management, maintenance, and troubleshooting
  • Bachelor's degree in Information Technology, Computer Science or equivalent work experience
  • At least three years of related experience
  • Proficiency in OS X, Windows, and Linux
  • Proficiency in virtualization technology; VMWare ESX a plus
  • Proficiency in managing  Active Directory
  • Proactive in attitude and team oriented
  • Strong communication (listening, verbal and written) skills
  • Demonstrated aptitude for continuous learning and innovative thinking
  • Experience supporting users remotely (email, phone, screen sharing, etc)


  • Experience with Cisco, HP, and Aruba device management a strong plus
  • Experience with audio equipment (mixing boards, microphones, etc) a plus
  • Demonstrated experience in IT project management
  • Well-versed in networking topics: TCP/IP, 802.11, VLAN, VPN, switching, routing, cabling, etc
  • Certifications are a plus: A+, Network+, CCNA, VCP, MCSE

About TubeMogul:

TubeMogul was just listed as #141 on Inc. Magazine's list of the 500 Fastest Growing Companies in the US. We are the only video marketing company built for branding. We integrate real-time media buying, ad serving, targeting, optimization and brand measurements into a single solution; TubeMogul simplifies the delivery of video ads. We are a cohesive group of overachievers determined to deliver the potential the internet offers to brand advertising. TubeMogul was recently named best Video Ad Platform by Streaming Media and recognized by the San Francisco Times as one of the fastest growing companies.

What We Offer:

You’ll appreciate a competitive compensation package including generous benefits and stock options. You’ll love a challenging work environment, A-player colleagues, momentum, strong leadership and clear objectives and the ability to make a difference. 

How to Apply:

Please submit a cover letter along with your resume explaining why you are a perfect fit.  Thank you for your consideration.

This opportunity is for people interested in full-time work only.  No contractors, consultancies or recruiters will be considered.


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