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IT Support Specialist

Emeryville, CA | Engineering

Job Description

IT Support Specialist | Emeryville, CA

Be an early and important member of TubeMogul – an exciting, well-funded and growing startup that solves big problems in the rapidly growing online video market.

Our IT team is searching for a Support Specialist with strong technical and customer service skills to help support our growing global company.  This individual will help keep the gears greased, helping other ‘mogulers stay up and running while assisting in the management and security of the company’s internal systems.

Essential Functions:

  • Configure and deploy new computers and associated software and hardware
  • Provide remote and hands-on support for Windows and Mac OS X computers
  • Monitor the network and servers for error conditions and outages
  • Become proficient supporting a variety of systems in a corporate environment
  • Respond to requests for technical assistance via phone and email
  • Track, document, and route support requests
  • Gain exposure and provide assistance for network, VPN, and wireless technologies
  • Participate in a variety of IT related projects and initiatives

Requirements:

  • Local candidates only, please
  • Bachelor's degree in Information Technology, Computer Science or equivalent work experience
  • Proficiency in OS X and Windows
  • Proficiency in Microsoft Office, particularly Outlook configuration and troubleshooting
  • Proactive in attitude and team oriented
  • Strong communication (listening, verbal and written) skills
  • Demonstrated aptitude for continuous learning and innovative thinking

Preferred:

  • Experience with Linux
  • Experience supporting users remotely (email, phone, screen sharing, etc)
  • Knowledge of Virus and Spyware removal techniques.
  • Knowledge basic networking topics: TCP/IP, 802.11, DNS, DHCP, switching, routing, cabling, etc

About TubeMogul:

TubeMogul was recently listed as #141 on Inc. Magazine’s list of the 500 Fastest Growing Companies in the US. We are the only video marketing company built for branding. We integrate real-time media buying, ad serving, targeting, optimization and brand measurements into a single solution; TubeMogul simplifies the delivery of video ads. We are a cohesive group of overachievers determined to deliver the potential the internet offers to brand advertising. TubeMogul was recently named best Video Ad Platform by Streaming Media and recognized by the San Francisco Times as one of the fastest growing companies.

How to Apply:

Please submit a cover letter along with your resume explaining why this is a perfect fit.  Thank you for your consideration.

This opportunity is for people interested in full-time work only.  No contractors, consultancies or recruiters will be considered.

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