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Compliance and Quality Review Analyst

San Francisco, CA | Compliance

Job Description

Position Overview:

TRUSTe's Compliance and Quality Review Team is responsible for monitoring internal work performed by Privacy Solutions Managers (PSMs) who perform privacy certifications on web sites, mobile applications and web sites and cloud environments. TRUSTe's PSMs utilize a combination of processes, tools and technology coupled with customer interactions and TRUSTe's Program Requirements to certify and monitor customer properties for privacy certifications. Once clients meet criteria defined in TRUSTe's Program Requirements they become 'TRUSTe-certified' and are provided with the TRUSTe seal that is recognized throughout the world. The TRUSTe seal promotes online trust which represents customers who have opted to be part of an elite group who value best-of-breed privacy practices and want to differentiate their businesses with the TRUSTe seal.

The TRUSTe Compliance and Quality Review Team reviews TRUSTe privacy certifications performed by TRUSTe's Privacy Solutions Managers (PSMs) and provides assessment/feedback. The team is also responsible for defining and delivering solutions that drive continuous quality improvement via PSM training, management reporting and key performance indicators for internal and external customers at TRUSTe. 

Responsibilities:

  • Demonstrate proficiency in TRUSTe Program Requirements and apply to analyzing customer implementations;
  • Perform consistent, periodic monitoring and reporting of TRUSTe resources and their adherence to certification procedures;
  • Assist Compliance and Quality Review Team Lead in defining, documenting and analyzing Compliance and Quality Review-related performance and statistics; 
  • Identify and help implement process improvements and training;
  • Meet defined monthly and quarterly Compliance and Quality Review goals.
  • Additional duties as assigned, such as potentially:
    • processing consumer dispute resolution requests and other feedback;
    • testing and investigating compliance issues;
    • analyzing trademark violation reports.

Required Abilities:

  • Strong analytical skills for numerical and policy analysis, including ability to understand nuance/ complexity;
  • Excellent communication skills, including written, phone and face-to-face;
  • Solid project management abilities, including tracking, communicating and meeting deadlines;
  • Attention to detail, and focus on work accuracy;
  • Highly motivated and self-directed;
  • BA/BS or equivalent, plus 2 or more years of work experience.
  • Knowledge of MS Office applications, especially Excel;
  • Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.);

 

The following are helpful but not required:

* Familiarity with Internet business models and marketing strategies

* CIPP certification and/or other experience with privacy issues
* More advanced technical skills such as programming, systems administration, mobile technologies. 

 

About TRUSTe:

TRUSTe is the market leader in Data Privacy Management solutions - enabling businesses to safely collect and use customer data to power their online channels (websites, apps, ads, etc.).  Our market is growing rapidly, driven by increased compliance requirements and consumer privacy concerns.  We are best known for the green “certified privacy” seal you see on over 5,000 websites worldwide, and also offer cloud-based website / app monitoring tools and ads compliance controls.  We have 140+ employees, strong financials, are backed by leading VC firms, have a fun / vibrant work environment, and a great San Francisco location (4th / Market, near BART).  Learn more at www.truste.com

To all recruitment agencies: TRUSTe does not accept unsolicited agency resumes without executing a staffing services agreement and commencing a specific search by TRUSTe’s human resources department. Please do not forward resumes to TRUSTe’s career jobs alias or its employees.  TRUSTe is not responsible for any fees related to unsolicited resumes.

 

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