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Operations Specialist

Cambridge, MA | Customer Service

Job Description

About Us:

Toast has built a powerful and easy to use Android tablet based Point of Sale system for restaurants, helping them operate more efficiently and connect with their customer base in new and innovative ways.  We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs.  As a startup, we move fast, and have a lot of opportunity for career growth.  We work hard and care deeply about our customers’ success and we have a lot of fun doing it.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate.  You will be working with the Toast implementation and sales teams to launch new customers and make them successful.  We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers.


  • Help customers make changes to menus, employees, tables, and other parts of the Toast configuration
  • Set up hardware for local and remote customers
  • Review new customer contracts and onboard new Toast customers in the Toast system for credit card processing, software billing, etc.
  • Manage purchase orders and invoices
  • Potential after hours emergency support


  • Excellent problem solving, critical thinking, organization and communication skills
  • Ability to problem solve and be independent
  • Adaptable and hard working
  • Ability to learn quickly

Bonus Points:

  • Accustomed to working with geographically distributed customers and partners
  • Excellent customer service skills a plus


  • Great opportunity to join the next big thing
  • Competitive salary & benefits
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