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Member Support Specialist

Portland, OR | Operations

Job Description

Member Support Specialist

 

Who we are looking for:

We are seeking an enthusiastic and Human-Powered-centric Member Support Specialist skilled in up-to-date technology and customer satisfaction methodologies. As a Member Support Specialist, you will be responsible for providing exceptional customer service by responding efficiently, accurately and courteously on all consumer interactions with The Clymb through inbound calls, and email correspondence.

 

The ideal candidate will have a customer friendly demeanor, excellent communication and organizational skills and be passionate about the culture and products represented on The Clymb’s website. You’ve got first hand experience in the customer service industry, all of your friends come to you for their outdoor gear needs and questions- and you’re ready to take your skills to the next level. Bring your passions and inspirational outdoor experiences to The Clymb and help foster a unique online buying experience today.

 

Responsibilities: 

  • Creating a world-class customer experience in every interaction- via email and phone.
  • Specialized knowledge of the products we sell and able to assist members in making informed product decisions and purchases.
  • Proactively solve problems upstream.
  • Ability to troubleshoot technical difficulties and provide solutions.
  • Ability to complete multiple tasks and projects concurrently within a given deadline.
  • Possess a sense of urgency.
  • Sound judgment and decision-making.
  • Identify opportunities for improvement to optimize existing or new operations & tools.
  • Solicit member feedback and communicate suggestions and ideas to enhance department and company culture.

 

Qualifications:

  • Minimum 2 years of related work experience.
  • Experience in email and phone based customer support.
  • Expansive knowledge of the gear we sell.
  • Communication- Must have excellent verbal communication skills with the ability to listen and understand the views of others.  
  • Strong analytical and PC skills, Microsoft Excel skills a plus.
  • College degree preferred.  
  • Unrelenting passion for outdoor, snow sports, cycling and/or action sports.
  • Commitment to The Clymb's Core Values of Authenticity, Respect, Growth, and Excellence.

 

About Us:

Headquartered in the modern, progressive Pearl District of Portland, OR, The Clymb is a private retail community - connecting premium outdoor brands with passionate, influential end-users. A dedication to innovation, customer service and brand stewardship have helped us become the fastest growing e-tailer in the outdoor industry. Our dedication to The Clymb’s core values of Growth, Excellence, Authenticity, and Respect are what move us. We never compromise on quality and integrity. The space in which we do business is as important to us as the space in which we play. Our company culture is built on passion and perseverance.  We have been ranked as one of Outside Magazines top 50 Best Places to Work, and we provide a unique employee experience. Every benefit and perk we offer is designed around providing our employees with an experience that connects them more tangibly to their passions while providing tools and resources for both personal and professional growth and development.

 

To Apply:

  • Attach your résumé.
  • Tell us why you belong here.
  • Provide three professional references - include in the cover letter. 
  • Provide salary history from three most recent jobs - include in the cover letter.   

 

 

 

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