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Client Relations Specialist

Austin, TX | Operations

Job Description
**Please include a brief cover letter describing why you would like to work for SpareFoot in this position**

About Us:

  • SpareFoot operates a network of websites that help consumers comparison shop for self-storage facilities (like Hotels.com for self-storage).  Some of our top sites: www.sparefoot.comwww.selfstorage.com, www.selfstoragedeals.com
  • Millions of consumers use SpareFoot to find storage at more than 5,000 storage facilities in the US each year
  • We’re funded by top investors (Silverton Partners & Floodgate), have an awesome team and revenue is growing FAST
  • We’re already transforming the $22 billion self-storage industry and we’re only just getting started

About the job:

  • The Client Relations Specialist makes sure our client support and billing processes run smoothly.  This includes a multitude of administrative and maintenance tasks, both client-facing and on the back end.
  • This job is full time, and starts immediately.

Responsibilities:

Help SpareFoot clients who need help with their account, including:

  • Manage and respond to support cases (originating by e-mail and phone) using SalesForce
  • Proactively reaching out to clients who appear to need assistance
  • Making changes to account settings and preferences upon request
  • Helping to manage and maintain our online knowledge base

The person chosen for this position must develop master knowledge of all SpareFoot products and systems and ensure that client concerns are treated with the utmost respect and importance.

Requirements:

  • College grad
  • Experience working in a high volume support environment
  • Telephone skills (as in, not afraid to pick up the phone and call someone or to be answering calls)
  • Work together as a team to grow the company and each team member
  • Poised and articulate communicator on the phone
  • Strong tech & computer skills 
  • Preferred: Experience with Google Places, Google Apps, SalesForce, and Netsuite

Perks:

  • A ridiculously cool work place – we just moved into our own office (a full floor) in downtown Austin
  • Downtown parking pass
  • Unlimited beer and other beverages
  • More free snacks than you have ever seen before (we currently consume 3lbs of pistachios/day)
  • Catered lunch from Tacodeli once per week
  • A highly casual and not always politically correct workplace (if you’re easily offended, please don’t apply)
  • Shuffleboard and foosball in our office
  • Work hard & play hard culture with frequent company social events (and cab vouchers to get home safely from those events)

**Please include a brief cover letter describing why you would like to work for SpareFoot in this position**

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