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Member Services Representative

Chicago, IL | Operations

Job Description

We are Sittercity, a high growth, fast-paced dynamic company and America’s largest and most trusted online solution for connecting families with high-quality, local caregivers, including babysitters, nannies, tutors, senior care providers, pet sitters and housekeepers.

We’d like to connect with you if you feel passionate about learning our business and helping us grow!

The Member Services Department serves as the primary point of contact for caregivers and parents.   

Requirements:

  • Ability to work in a fast-paced, high expectation environment with some flexibility in starting time if needed.
  • Strong first impression presentation and interpersonal skills.
  • Proven problem solving and organizational skills.
  • Ability to brainstorm, write and revise customer facing content; this includes site FAQs, email responses and phone scripts.
  • Ability to optimize FAQ search. 
  • Strong multi-tasking abilities.
  • Ability to work independently and prioritize.
  • Ability to manage a heavy and differing workload.
  • Previous experience within a web based company preferred.
  • Prior experience in content management (Zendesk a plus).    
  • Web 2.0 knowledge, a plus.
  • College degree preferred.

 

Our Workplace:

Sittercity operates in a casual and fun environment in the River North neighborhood of Chicago.  Perks include weekly on-site yoga and pilates classes, unlimited healthy snacks, weekly team lunches and quarterly outings.  In addition, we offer a very competitive benefits package include Health, Dental, Short/Long-Term Disability, Life Insurance, 401(k) and three weeks of paid time off to start.

Sittercity is a Recipient of the 2013 Work-Life Seal of Distinction Award from the Alliance for Work-Life Progress.

Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identify, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.  Sittercity participants in E-Verify and background checks all employees. 

 

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