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Digital Project Manager Associate

San Francisco, CA | Client Services

Job Description

About Us:

RBM was born over 10 years ago in San Francisco’s multimedia gulch. Once upon a time, we were a group of geeky performance marketers. We’ve since evolved into a specialist agency of marketing technologists who work smart, play hard, and are crazy nuts about all things digital.  As our name promises, RBM is housed in a red brick building in the heart of San Francisco’s up-and-coming FolSOMA neighborhood. Our open office fosters creativity and collaboration among our engineers, analysts, designers, marketers and strategists.


We are a high performance organization that prides itself on working smart to produce game-changing results for our clients and having fun.

We are looking for agency builders. People who like to create and build really cool things. People who thrive under pressure, crave variety, welcome opportunities, take on additional responsibility and are willing to get their hands dirty. If this sounds like you, come and join in on the excitement in an ever-changing environment.

Responsibilities:

We are looking for a Digital Project Manager Associate who will be responsible for day-to-day management of small projects or actively participate in the management of larger projects under the direction of a senior team member on the same account.  This includes delivering high quality service to our clients, as well as on time and on budget client delivery projects by properly managing it to RBM’s standards.

Your primary focus will be to integrate and manage tasks across our multiple service lines along with actual service line training. Core deliverables include assisting in project plan scoping and successful execution of project plan objectives covering technical or strategic integration and related areas required for exceptional client deliveries. You will also serve as an integral client contact, and will be responsible for developing and maintaining the health of all client relationships along with the rest of the services/solutions teams.

This is an ideal role for an extremely organized, detail-oriented and highly responsible individual with light experience and a passion for digital marketing. You must have an interest in learning all of our different service lines, latest developments in the business as well as the digital landscape. In this position, you will be given the unique opportunity to be cross-trained by the senior members of each service line (specifically SEO, Paid Media and Social Media).

Duties include but are not limited to:

  • Manage client project requests and related support tasks according to established statement of work (SOWs)
  • Field multiple client requests on a daily basis and plan and execute multiple releases per week
  • Assist in the creation of planning and execution documents, including project deliverables, detailed deployment schedules and project success criteria
  • Ensure appropriate resources are dedicated both internally and externally to meet/exceed project expectations
  • Coordinate and enforce implementation, deployment schedule, integration approach, and corresponding resource allocations and time budgets
  • Work directly or in conjunction with a senior team member on the same account with all services and technical teams to ensure client's technical, operational, and service requirements are met
  • Manage, update and review overall project status with clients on a regular basis, via email, conference calls or onsite meetings as required

 

Requirements:

  • Bachelor’s degree in Marketing, Communications or similar
  • Strong marketing mentality and demonstrated interest in keeping abreast of the ever-changing digital marketing landscape
  • Experience in a client-facing role
  • Ability to prioritize tasks/issues/escalations and manage many projects simultaneously
  • Exceptional written and verbal communication skills with the ability to communicate with all levels within an organization
  • Strategic thinking combined with detail-orientation
  • Strong business acumen with excellent analytical skills
  • A proactive go-getter with superb problem solving skills
  • Fast learner, intellectually curious
  • Team player yet can work independently
  • Creative, consultative, and a strong communicator with the ability to manage diverse internal / external resources at up to the director level

Bonus Points:

  • Experience with defining, documenting, and adhering to professional services best practices within a fast- paced, innovative technology services company
  • Experience with producing/maintaining detailed project plans and providing customer-facing solutions
  • Experience with SEO and Google Analytics
  • Experience in a start-up or small-company environment 

Perks:

  • Fun and laid back atmosphere in the trendy SOMA district
  • Tons of fun-filled company gatherings (Friday Celebrations, Lunch & Learns)
  • Game options galore (Ping Pong, Foosball, etc)
  • Warm and friendly environment
  • Join an exciting and rapidly growing company with the ability to make a difference as an “agency builder”
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