Interactive Intelligence Solutions Architect - REMOTE

Gold River, CA | Professional Services

Job Description

About Us:

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.

PTP is looking for a senior, hands-on Solutions Architect to join our Contact Center Solutions practice.  At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Architect and implement contact center solutions based on products from Interactive Intelligence (ININ)
  • Meet with clients to understand their needs, collect requirements, and design solutions both pre-sale and post-sale
  • Install, configure, test, and deploy Interactive Intelligence software

Requirements

  • 3+ years’ experience with Interactive Intelligence Customer Interaction Center (CIC)
  • Interaction Center Certified Engineer (ICCE) 4.0
  • Interaction Center Handler Developer (ICHD) 4.0 or equivalent experience
  • 3+ year’s experience in networking, telecommunications, and Voice over Internet Protocol (VoIP)
  • Good oral and written communication skills

Desired Experience

  • Experience with Interactive Intelligence Interaction Dialer
  • Experience with Interactive Intelligence Interaction Optimizer
  • Experience with networking
  • Experience with programing
  • Willingness to travel

Salary is DOE and is extremely competitive.  We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

 

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