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Genesys Engineer - REMOTE

Gold River, CA | Professional Services

Job Description

About Us

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.

PTP is looking for a senior, hands-on CTI System Engineer to join our Call Center Solutions practice.  At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Support a large implementation of the Genesys product suite
  • Daily Operations and Maintenance
  • Installation, configuration and testing of Genesys software

Requirements

3+ years experiences with:

  • Genesys Enterprise Routing solutions
  • Genesys T-Server and I-Server integrations
  • Genesys SIP Server
  • Genesys Reporting

Desired

2+ years experience with:

  • Genesys eServices
  • Genesys Workforce Management
  • Genesys Agent Desktops (GAD and iWS)
  • Genesys Voice Portal (GVP)
  • Genesys Info Mart and Interactive Insights
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.

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