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Field Engagement Manager - East Coast (Open Location)

New York, NY | Field Services

Job Description

About You

You know how to navigate through the noise of a successful, fast-paced environment. You identify what needs to be accomplished and partner with others in the organization to ensure successful, on-time delivery. You want to be an integral part of a cross-functional team which prides itself on effectively and efficiently delivering to the needs of our customers. You are known for building smart, effective, efficient processes and templates to deliver projects. You are able to communicate, build relationships, and influence across all levels of the organization. You care deeply about driving business value at a customer. You are always operating from the perspective of “How will this positively impact our customers?” and “How can we help our customers achieve greater business value with our product?”. 

You have director-level consulting experience and know your way around a business development process, too.

The Role

You play a key role in supporting our customers’ objectives through accelerating the adoption and deployment of Platfora as we enable them to answer their most challenging Big Data questions.

You are responsible for managing strategic engagements including the projects and people responsible for fulfilling delivery. Responsible for leading executive whiteboard/strategy sessions around sales, marketing, and customer support. The Engagement Manager is responsible for validating resource plans and project scope.  

You will be responsible for working with business and technical teams to drive product implementations.  You are the Chief and you own the cross-functional delivery process! You will need to evaluate, integrate, and continually enhance operational performance of our agile methodology.  You will be responsible for implementing and enhancing appropriate tracking and reporting metrics in a way that provides transparency and visibility into project health.  In some cases, project health and progress must be communicated to a third party (customer/partner); you will drive the communication, including strategy, content, and meetings.  Throughout project delivery, you will help surface impediments and collaborate cross-functionally to remove them. You are comfortable managing multiple projects that are at various stages of delivery.

You will be managing customer billable projects to schedule, budget and contracted deliverables. These customers are typically Fortune 100 who “get” the need to have direct, instantaneous and deep use of their data stores...now. 

Responsibilities:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; direct on-time, quality delivery of work products.
  • Customer Success Management: Manage expectations and day to day interactions with executive clients and sponsors; manage project quality and risk, potentially across multiple engagements.
  • Business Development: Develop and maintain contact with key decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.
  • Business Process Experience: Lead Executive Level discussion around sales, marketing and customer care processes.

Requirements

  • Aptitude for picking up new technologies and methodologies. 
  • Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm.
  • BA or BS in technical discipline.
  • Multiple years experience in customer-facing positions in a professional services firm, preferably with a management consulting or Big 5 consulting organization.
  • Successful experience managing of large billable projects for external customers.
  • Experience with modern services deployment methodologies, preferably in the Big Data context.
  • Use of formal project management tools (e.g., MS-Project, Visio, etc.).
  • Strong technical background, with previous experience with delivery of enterprise class software.
  • Strong analytical skills and experience managing technical and project management issues.
  • Strong organizational skills with an ability to manage competing client demands.
  • Ability to interact and communicate with CxO-level personnel.
  • Excellent communications and interpersonal skills.
  • Ability to travel up to 50% percent of the time.
  • You live near a major airport between Boston & Washington DC.
  • US citizen.

You get bonus points for:

  • Experience with Agile methodology.
  • Being the go-to person for April Fool's activities.
  • Previous, successful experience managing Big Data deployments.
  • MBA.

About Platfora

Platfora puts an end to the gut decision by giving enterprises blazing fast factual insights across all of their data sets for outsized competitive advantage. Delivered as subscription software on premises, or in the cloud, Platfora Big Data Analytics is a platform that anyone can use. Platfora’s technology mixes customer interaction, machine and transactional data for insightful correlations across large volumes of data so that enterprises can meet and exceed their business goals in the Fact-based Economy. Companies such as Comcast, Disney, Edmunds.com, The Washington Post, DirecTV, Citi, Riot Games, Opower and Vivint use Platfora as their permanent path to success with big data. www.platfora.com

We are Big Data Analytics, and we are building an extraordinary team of data and scalable systems experts, sublime UX and visualization designers, and savvy field people to build big data analytics . Join us on the journey ahead!

We are an equal opportunity employer. Local Bay Area candidates only. Principals only; if you are a recruiter, or represent a search firm, you must be under contract with an OK to work on this role, prior to submitting resumes to Platfora.

Read about us:  http://tech.fortune.cnn.com/2014/03/19/platfora-a-big-data-analytics-company-raises-38-million/

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