Payza is a global online payment platform specializing in e-commerce processing, corporate disbursements, and remittances for individuals and businesses around the world.
Primary Duties & Responsibilities
- Relationship building with banking partners
- Manage team of 6-7 staff in the Banking Operations team
- Day to day supervision of the Banking Operations team
- Cross trained on all tasks to help out on busy days/cover vacations/absenteeism
- Lead process improvements and streamlining processes & systems
- Improve customer experience of banking services (reduce delays, proactive approach for customers issues)
- Preparing Daily and Monthly Ops Banking reporting for senior management
- Manage Daily SLAs for banking services
- Minimise fraud or error opportunities in banking processes
- Assist in sourcing new & backup banking partners as required
- Identify new localised or other banking services we could offer and work with Product team to assess feasibility for integration.
Required Skills & Abilities
Experience and Education