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Conversation Analysis for Call Centers

Palo Alto, CA | internships

Job Description

Graduate student in conversation analysis and/or ethnomethodology

About the Job:

Responsibilities:

The Innovation Services Group is seeking a Design intern.

The intern will conduct conversation analytic research independently and in collaboration with the research staff of the Innovation Services Group in a large corpus of calls to commercial call centers.  The goal of the intern’s research is twofold.  First, to conduct fundamental conversation analytic research, and share the outcomes of this research with the research staff.  Second, to uncover phenomena that are of particular interest to technical staff developing conversational models.  The range of activities will include: transcription, creating collections, presentations at data sessions, video editing, participation in engineering meetings, and possibly fieldwork in a call center.
 
Requirements:

Advanced graduate students specializing in conversation analysis will be considered
 
The ideal candidate should:

  • Have a strong familiarity with the major findings in Conversation Analysis
  • Be able to work independently, as well as collaboratively
  • Have a familiarity with or at least be interested in technology development

About PARC:

PARC, a Xerox company, is in the Business of Breakthroughs®. Practicing open innovation, we provide custom R&D services, technology, expertise, best practices, and intellectual property to Fortune 500 and Global 1000 companies, startups, and government agencies and partners. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients.

Since its inception, PARC has pioneered many technology platforms – from the Ethernet and laser printing to the GUI and ubiquitous computing – and has enabled the creation of many industries. Incorporated as an independent, wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses.

As one of the most prolific innovation centers in the world, PARC offers an exceptional internship experience.  Considered valuable members of our community, interns are fully integrated into the daily activities of PARC's highly collaborative, multidisciplinary culture.

For more information on the PARC internship program visit http://www.parc.com/internship

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