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Technical Account Manager

San Francisco, CA | Customer Success

Job Description

The customer success team is our secret weapon.  By wowing our customers and creating delightful experiences, we directly impact our customer's experiences and turn them into passionate advocates.  As a Technical Account Manager, your efforts will ensure that our enterprise customers leverage more of the Optimizely platform, renew their subscriptions and become customers for life.  

About the Job:

  • Your mission will be to keep your portfolio of enterprise customers happy and ensure they are successfully using Optimizely.
  • This is an exciting opportunity for you to combine your technical and customer passions:
    • Flex your technical front-end skills (HTML, CSS, Javascript) and Optimizely platform knowledge to help clients implement sophisticated A/B tests for some of the biggest websites in the world
    • Build long term relationships with some of the biggest brands in the world as you begin to understand their systems, personnel, needs and goals.

About Us:

  • Optimizely is a website optimization platform. We enable businesses to show the right thing to the right person at the right time.
  • Our first product makes A/B Testing easy. In 2 years we’ve grown to become #1 in the category with 5,000+ paying customers including Starbucks, Disney, and Marketo.
  • We've raised over $30 million to grow internationally and open offices around the world.
  • Join us in our mission to empower businesses to make better data-driven decisions.

Responsibilities:

  • Lead assigned enterprise accounts through the Optimizely onboarding program (integration, training, experiment setup).
  • Manage the majority of assigned account support cases and coordinate with other Optimizely team members to ensure timely issue resolution
  • Review experiment ideas and recommend how to best configure them in Optimizely.
  • Guide customers' IT developers (or external agencies) with creating custom code for sophisticated experiments or integrating with other systems.
  • Provide best practices with how to effectively manage the Optimizely platform.
  • Collaborate with internal teams (product, engineering, marketing) advocating on behalf of your customers.
  • Leverage your learnings and innovations working with customers to lead team projects which improve the experience for all customers.
  • Work with the sales team to help prospective clients, both by phone and in-person, to understand the technical capabilities of Optimizely. 

Requirements:

  • You love partnering with customers to create solutions that have meaningful impact to the end users and their organizations.
  • You have been a project owner leading multiple team members to successfully complete a multi-month project.
  • You understand and enjoy creating or editing Javascript, HTML and CSS.
  • You have an insane desire and capacity to quickly absorb new concepts and technologies.
  • You have a technical degree from 4 year university (e.g. computer science, engineering, math, etc) or equivalent experience. 
  • You have have experience working as part of a cross functional team (including sales, engineering, marketing and product).
  • You have 3-5 years of experience with front end web development and/or working in professional services organization (huge plus).

Perks:

  • Free city-wide Gym membership at any Crunch Fitness.
  • Free Clipper Card to pay for your commute from anywhere in the bay area.
  • Catered in-office lunch and dinner on weekdays.
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available.
  • Full dental coverage including orthodontics.
  • Full vision coverage including contacts.
  • Dependents 100% covered for medical, dental, and vision.
  • Unlimited vacation policy.
  • 401k benefit.
  • Top-of-the-line MacBook Pro or MacBook Air and 27" monitor.
  • Working with a great team and having a huge impact!
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