Monsoon Commerce is committed to building awesome cloud and server based solutions for use with the largest online marketplaces in the world, including Amazon and eBay. More than 20,000 online merchants use us - and more than 90% of them have grown sales as a result! We’re rapidly growing, privately held and hiring great people who love to learn, contribute and help our customers thrive. Click HERE to learn more about our products!
As the Vice President, Client Services you will be charged with leading all software implementation, system training, technical support, business consulting and professional services for Monsoon Commerce (Collegeville, PA and Portland, OR offices), with overall responsibility for the satisfaction, loyalty and retention of over 2,500 customers and growing. You must have proven experience building, mentoring, and leading a global customer organization within high-growth enterprise software company, and be fully comfortable with achieving significant revenue and profitability goals through partnership with the Vice President of Sales and Marketing. The Vice President of Client Services will be expected to renovate the existing customer organization if warranted, create and implement new business practices and customer engagement methods, as well as innovate new lines of service. The successful executive will report to the CEO and operate as a valuable member of the senior management team and will serve as the primary communicator of customer insight, as well as significantly contribute to the long-term strategic direction of Monsoon Commerce.
Essential Skills & Experience
What you’ll find:
Monsoon Commerce offers competitive benefits and compensation, including stock options. Learn more about us: http://www.monsooncommerce.com/about.