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Software Trainer

Vancouver, BC, Canada | Customer Success Team

Job Description

Mobify is looking for a Software Trainer to join our Customer Success team, a group of talented and ambitious people working together to deliver amazing web experiences for our clients on mobile and tablet devices. A Mobify's software trainer, you will have an opportunity to create and define the training process for our products. You'll train our clients' technical teams on our products and delight them with your strong knowledge of web development. You also enjoy travel from time to time for onsite client visits.

Responsibilities:
  • Own the education of Mobify’s fantastic customers on how to use Mobify.js and related tools
  • Develop, maintain and improve our training curriculum and collateral (manuals, online help, screencasts) 
  • Conduct training in person and over the phone
  • Enable Mobify’s customers to take advantage of new features by providing supplemental training for new products or features
  • Contribute to blog articles and white papers as required
  • Help develop and maintain documentation on best practices for mobile and tablet

You:

  • Have experience developing software training materials with examples of materials 
  • Have delivered technical training to various organizations with great client feedback
  • Are comfortable writing your own HTML/CSS and Javascript or have a strong understanding of web technologies
  • Are self-directed in your work and love being in a client facing role
  • Are a top-notch communicator and passionate about technology
Bonus:
  • Bachelor's degree to post-secondary education in a technical or web related field
  • You are active on blogs, twitter and HackerNews
 
About Mobify:
 
Our platform uses a unique approach called 'client-side adaptation' to deliver a better web experience on mobile and tablet devices leading to higher revenues for our clients. This means enhanced performance in a growing multi-device market and one URL for all devices - no more separate m-dot or t-dot URLs for mobiles or tablets. We help our clients including BT, Siemens, Starbucks, ideeli, Threadless, Expedia, and NBC deliver over $100-million in mobile commerce this year, and that's just the beginning.
 
Why Work for Mobify?
  • You want to tackle world-class technology problems and change the way the world uses the web
  • You are equally passionate about the web and making it amazing and accessible on every device
  • You love to work with really smart and interesting people who have authored books, written plays, attended university at the age of 12, and more
  • Convenient Gastown location in beautiful Vancouver, Canada
  • Competitive salary, great benefits and yoga classes and kettlebell classes right at the office!
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