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NOC Technician-Central Office Tech 1307231

Richmond, VA | Information Technology

Job Description

NOC Technician-Central Office Tech 1307231

Virginia/Mid-West area

NOC Technician will be required to answer phones, enter orders, and perform basic troubleshooting with the customer.

Duties include:

  • Trouble isolate network configurations
  • Trouble isolate network equipment (ATM/Frame Relay/Metro E/SONET)
  • Equipment vendor knowledge (Cisco/Anymedia/Calix/Catena/Adtran/Actelis/Nortel/Fujitsu)
  • Track trouble reports
  • Call center environment – customer contact
  • Understanding of xDSL technologies
  • Knowledge of IP protocols (BGP/MPLS/VPN)
  • Hardware trouble isolation and referral for vendor support
  • Assist Engineering in design of current and future data networks/monitoring/testing platforms.
  • Assist with implementation of new products
  • Dispatch field technicians and managing workload to ensure objectives met
  • Understanding of DS0, T1, DS3, SONET technologies

 Qualifications:

  • Must be able to work shifts, days, nights, evenings, and work overtime
  • Minimum 2+ years experience in data environment
  • Must be able to work in a team environment
  • Applicant must have extensive knowledge of and practical experience in the use of ATM, Frame Relay, DSL technologies, and their related network designs
  • Applicant should have experience in the provisioning and support of Voice related services such as Voice Mail, Operator Services, and directory assistance
  • Written, oral and presentation skills are critical to the position. This position interacts with regional engineers, shared services and local field personnel on a daily basis.
  • Must be able to handle multiple tasks at one time
  • Scripting/Programming skills are a plus

 

Must be available to work in Virginia/Mid-West area

Recommended Certifications:  Cisco Network Associate (CCNA)

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