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Delivery Engineer

New York, NY | Engineering

Job Description

Who are you?

Livefyre is looking for a customer facing Front End Engineer to lead customer integrations and improve how we get the world’s largest publishers and brands set up using our real-time platform. You will develop applications and tools to meet our goal of delivering an efficient and repeatable customer onboarding process that serves a diverse set of customer requirements.  You enjoy talking to customers, solving their problems, and using those interactions to form insights that improve how things are done. This is your chance to define the customer experience at an important stage and shape how we do business during a period of incredibly rapid growth.

What will you be doing?

  • Communicating with customers daily, helping with their implementation issues
  • Making suggestions and advising customers on best ways to optimize use of our platform
  • Designing and building internal and customer facing tools.
  • Coding in Javascript, HTML, CSS, and occasionally Python.
  • Improving documentation and process.

Key Skills:

  • Extremely strong communication and follow-up skills.
  • A strong understanding of web technologies including CSS, HTML 4/5, and cross-browser debugging.
  • Troubleshooting and problem solving.
  • Strong ability to dig through logs and other data sources.
  • Strong grasp of CS fundamentals and design patterns.
  • Sense of urgency and thrives in an incredibly fast-paced environment.

We actively use everything mentioned under "Key Skills."  Depending upon your previous roles, similar skills/technologies may be equally acceptable.

Who are we?

Livefyre is bringing social to the rest of the web, helping brands build engaging real-time conversations and community around their owned content. The company’s suite of real-time products are defining a new breed of web and mobile experiences that boost website traffic, increase user engagement and drive revenue. As the sixth largest network online, Livefyre is powering real-time social experiences for over 200 leading brands including American Idol, AOL, Bravo, CBS, Conde Nast, Dow Jones/WSJ, FOX, Newsweek/Daily Beast, Showtime, Sports Illustrated and The New York Times.

Founded in 2009 with office in San Francisco and New York, Livefyre was named one of the best places to work in the Bay Area by the San Francisco Business Times. For more information, visit www.livefyre.com or follow us on Twitter and Instagram at @livefyre.


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