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Remedy Developer

Washington, DC | Information Technology (IT)

Job Description

About Us:

InnoVision Concepts

Responsibilities:

  • Requirements Management, Design, Develop and Test the application.

    Complete Description:
    Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms.

    Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy  BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.).  Should have a strong knowledge on integrating BMC Remedy AR System with other tools.

    Roles and Responsibilities:
    Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements;  IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes.

    Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance.

    Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks.

    Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks.

    Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks

    Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans.

    Experience with Design and Architecture for Load Balancing and Fail over in Remedy 7.6 environment.

Requirements:

  • BMC Remedy AR System & Development 8 years experience
  • BMC Remedy ITSM Suite of Applications Configuration 5 years experience
  • BMC Atrium CMDB Configuration 4 years experience
  • KNowledge in SQL databases 3 years experience
  • Experience deploying Remedy Software in a VM-Ware environment 3 years expereince
  • Integration of system monitoring tools w/Remedy 5 years experience
  • Knowledge of basic Java Development and Maintenance 5 years experience
  • Integration of Avaya ACD w/Remedy 2 years experience
  • ITIL Foundation Certification v2 or v3
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