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Customer Service Lead

San Francisco, CA | Customer Service

Job Description

About Us:

Humble Bundle is hiring in San Francisco! Help us create the best, most consumer-friendly digital distribution service possible, while making the world a better place through charity.

We let customers pay whatever they would like for video games, no strings attached.  In fact, they can even allocate a customizable amount of their purchase to go to charity.  Through this unusual approach of trust and customer advocacy, since mid-2010, we have sold over $8M worth of Humble Bundles with over $2.6M going towards charity. We now have over 700,000 customers and are growing rapidly. Feel free to read about our full history on Wikipedia.

Responsibilities:

  • Make sure all customers get excellent customer service within 24 hours
  • Identify bottle necks that arise in the customer service pipeline and implement good solutions

Requirements:

Help support our 700,000+ customers. Coordinate a scalable team of customer support reps as needed (when bundles are live, there can be thousands of inquiries per day) and figure out new ways to provide amazing support while being able to cope with ever-increasing volumes. 

We are not looking for someone who can put their head down and "crush" hundreds of emails per day, but rather someone who can take ownership of customer service as a whole and figure out ways provide excellent customer service to everyone, even if we wake up tomorrow with 10 times the email volume!

Bonus Points:

  • Loves video games
  • Loathes DRM
  • Open source aficionado

Perks:

  • Health care
  • Humble Bundle stock options
Position Filled
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