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Technical Support Specialist

Arlington, VA | IT Services

Job Description

Join Hobsons, the leader in the business of delivering solutions that support education professionals in the preparation, recruitment, management, and advancement of students!  Hobsons provides Web sites for students, as well as marketing solutions, enrollment technology, and student retention solutions for schools. Hobsons empowers education professionals with the tools they need to help students make the best decisions throughout the educational process.

 

Technical Support Specialist

 

JOB SUMMARY

The Technical Support Specialist will play a critical role in supporting Hobsons’ internal business units and technical infrastructure in the Arlington, VA office. This position will play a key role in the overall success of the team by maintaining all internal personnel, performing upgrades (hardware and software), and deploying new installations. The successful candidate will demonstrate a commitment to customer service, an intimate knowledge of desktop computing, and an interest in learning.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Support a cross platform environment, including Windows and Macintosh clients
  • Provide onsite technical support for staff members in the Arlington, VA office.
  • Work with a team to provide technical support for Hobsons global offices and remote employees.
  • Ability to work independently.
  • Commitment to a customer service focused support model
  • Ability to identify processes that can be streamlined and be able to clearly define requirements and work with a team to implement identified opportunities.
  • Develop end-user and internal documentation
  • Provide end user training on supporting technology platforms.
  • Experience with general network protocols
  • Familiarity with network architecture
  • Research new technologies and translate the implications to business benefits.

 

 

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 

  • Extensive experience with Microsoft Windows and Apple Macintosh OS X
  • General troubleshooting skills
  • Experience with general network service such as DNS, DHCP, Active Directory/LDAP
  • Experience with Voice over IP
  • Ability to manage and prioritize multiple tasks simultaneously
  • Familiarity with network architecture
  • Research new technologies and translate the implications to business benefits.
  • Eagerness to learn new skills and explore opportunities
  • Excellent communications skills
  • Provide 24/7 on call coverage as needed

 

CONFIDENTIAL DATA/INFORMATION

Proprietary company records, processes and data, and other confidential and sensitive information.

 

 

WORKING CONDITIONS

Typical office working conditions.

 

 

USUAL PHYSICAL DEMANDS

            The following are typical physical demands for performing the essential functions of this position.  They are not job qualification standards, but are used to identify reasonable ADA accommodations for an otherwise qualified employee or job applicant.

While performing duties of this job, the employee frequently sits for periods of time while performing administrative tasks, and regularly stands and walks. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when entering and working with data, and using a computer screen. 

 

 

QUALIFICATIONS

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate the required knowledge, skills, and abilities.  An example of an acceptable qualification for this position is:

  • Bachelor’s degree
  • 3 to 5 years support customers and computers
  • Proven track record of excellent customer service skills

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

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