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Client Success Manager

Cincinnati, OH | HE Professional Services

Job Description

Hobsons helps educators, administrators, students, and families maximize success through every stage of the learning lifecycle. Hobsons’ personalized learning, academic planning, post-secondary enrollment, and student support solutions serve millions of students across more than 7,500 schools, colleges, and universities worldwide.

 

 

Client Success Manager

 

Job Summary

The Client Success Manager serves as the primary point of contact for clients post sale of their products.  The Client Success Manager provides guidance and recommendations to clients throughout contract terms to ensure product adoption, client satisfaction and renewal.

We are currently hiring a Client Success Manager to work in any of these offices:

  • Cincinnati, OH

 

Essential Functions/Responsibilities:

  • Manage day-to-day client interaction
  • Set and manage client expectations by attending initial client kick off meetings
  • Develop lasting relationships with client personnel that foster client ties
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Develop and help close sales opportunities
  • Build a knowledge base of each client's business, organization and objectives
  • Coordinate with the Success Specialist on product set-ups for clients and assist in direct implementation and product changes as needed
  • Conduct high level product demonstrations to clients
  • Ensure high level client satisfaction and build loyalty to ensure contract renewal
  • Follow team procedures and works
  • Alert management of at-risk accounts and provides follow up to outstanding items
  • Work alongside sales team members to identify new opportunities and solidify client renewals

 

Minimum Qualifications:

  • Minimum of bachelor’s degree
  • 3+ years of customer service/account management experience required
  • Online marketing experience is a plus
  • Familiarity with the higher education industry (undergraduate, graduate) highly desirable
  • Key Success Factors:
    • Building Relationships
    • Communication
    • Integrity and Trust
    • Adaptability and Composure
    • Teamwork
    • Customer Focused
    • Planning and Organizing
  • Demonstrated ability to think strategically and translate client needs into actionable solutions within the confines of products purchases (or being considered)
  • Demonstrated ability to build strong relationships with cross-office team members and leadership
  • Proven ability to manage multiple priorities while delivering high quality results
  • Strong analytical skills, business planning, and project management skills
  • Collaborate effectively with others to identify and resolve issues
  • Penchant for technology and education

 

We are a hardworking, fun-loving office, and we’re looking for the right fit—someone with great communication skills and a solid work ethic who picks up quickly on new technologies.

 

Hobsons offers a competitive salary along with an excellent benefits package including:

·           Health Insurance

·           Life and Disability Insurance

·           Dental Plan

·           401K Plan

·           Section 125/Flexible Spending Accounts

·           Generous Holiday and Vacation Schedule

 

 

To learn more about Hobsons, please visit our corporate Web site at

www.hobsons.com.

 

EEO / M / F / D / V

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