We're sorry, but this job has been closed. See other open jobs at Good Shepherd Hospice

IT Sr. Support Specialist

Oklahoma City, OK | Operations

Job Description

Are you an experienced technology support specialist with excellent customer service skills? Do you want to serve as a leading IT voice within your organization? 

At Good Shepherd Hospice, we need a team player who will proactively assist our employees with their productivity tools including desktops, laptops, Smartphones, productivity software and job-specific software. Based out of Oklahoma City and serving a 4-state region, your primary schedule is normal operating hours, Monday-Friday, with some evening/weekend/holiday on-call support, as assigned.

We view the client and technology support role as being critical to our operations. The successful candidate will deliver efficient and effective problem resolution along with constructive advice that empowers our employees to maximize the value of technology in their daily work.

-----------------------------------------------

Responsibilities

-----------------------------------------------

  • Windows PC imaging, configuration, repair coordination and troubleshooting
  • Smartphone (iPhone, Android, Blackberry) Exchange Mail configurations/troubleshooting
  • Outlook configurations/troubleshooting/repairs
  • Learn and support Mumms Software for Hospice and Palliative Care
  • Troubleshoot, diagnose and coordinate repair for hardware, software, network and peripherals issues
  • Generate, track and close trouble support tickets for all IT related issues in a timely manner
  • Attend meetings and participate as the point person for technology issues
  • Setup, maintain and troubleshoot AV equipment for meetings and events
  • Migrate clients to updated software with appropriate support and pro-active education

-----------------------------------------------

Desired Skills & Experience

-----------------------------------------------

Requirements:

  • 2+ years experience in an IT technical support/desktop support position supporting Windows PCs, productivity software and Smartphones
  • Demonstrated knowledge of Windows XP, Windows 7, MS Office 2003-current including Microsoft certification
  • Experience with:
    • Exchange Email Archive & Storage Management
    • Data Backup/Recovery Experience
    • Industry-specific software
    • Remote software installation/patch management 
    • Windows command line and scripting
    • Creating user documentation
    • Researching technology for specific uses
  • Passion for new technologies
  • Strong sense of personal ownership
  • Self-motivated and able to work effectively with minimal supervision
  • Excellent interpersonal and conflict management skills
  • Able to work collaboratively in a team environment
  • Extremely well organized, detail and data oriented
  • Adaptable to change and the growth of the business

-----------------------------------------------

About Good Shepherd Hospice

-----------------------------------------------

Good Shepherd Hospice is a regional provider of hospice care with a clear vision for our future, strong leadership to guide us and great opportunities for all current and future employees. We are a member of the National Hospice and Palliative Care Association, Medicare Certified and State Licensed.

-----------------------------------------------

Benefits

-----------------------------------------------

Good Shepherd Hospice offers competitive pay and a benefits package for full-time employees that includes paid holidays, Health, Dental and Life Insurance, a 401K investment plan with matching, an education fund and paid time off.

-----------------------------------------------

Good Shepherd Hospice is an Equal Opportunity Employer.

Position Filled
Not the right job?
Describe your perfect job
Join our Talent Network »