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Private Client Services Planner

Chalfont, PA | Home Office

Job Description

 

FROSCH is looking for a Private Client Services Planner Agent to join our growing Company. 

As a Private Client Services Planner you would be responsible for developing, planning and administering programs and customized Private Arrangements and Concierge Services as directed. The day to day duties include but are not limited to:

  • Anticipate client needs and have solutions ready before the client requests it;
  • Provide best in class customer service that exceeds client’s high expectations;
  • Develop relationships with key clients to improve the service level;
  • Develop new clients based on referrals from existing clients and leads from other consultants;
  • Be on call outside of normal work hours to provide for urgent client needs;
  • Work with a team to ensure worldwide coverage for clients;
  • Develop and plan suitable custom-made excursions, hotel arrangements, experiences and concierge services;
  • Communicate company’s operating standards to suppliers appointed to specific arrangements;
  • Coordinate with suppliers all relevant logistic elements, including tour descriptions, tour timings and duration, including sites visited, food and beverage components, and activity levels;
  • Prepare master documents for the client;
  • Confirm tour descriptions, timings and costs with operators in a timely manner;
  • Prepare complete and correct documents in a timely manner for inclusion in preliminary documents;
  • Develop and prepare Private Arrangement menus in a timely manner;
  • Handle and finalize Concierge service requests for each program;
  • Maintain day-to-day communication with suppliers to ensure the smooth operation of the program;
  • Log and administer deposits, reconcile supplier invoices and generate payment requests;
  • Assist in the travel arrangement proposal handling process, as requested;
  • Maintain and create profiles in Client Base and maintain files relevant to your work;
  • Update client travel log with new reservations air, hotel and events;
  • Research destination information, hotels, and events for the next month highlighted destination for the PCS website;
  • Other duties as assigned.

Qualifications/Requirements

  • Must have excellent verbal and written communication and good typing and math skills
  • Must be a strong Team Player and a great reputation for working in a team environment
  • Must have good knowledge of worldwide destinations
  • Must be deadline-oriented and able to work efficiently under pressure
  • Must have excellent customer service skills and proven track record of superior customer service
  • Must be able to handle multiple tasks and know how to prioritize
  • Demonstrated knowledge of the best practices within the travel industry
  • Experienced in meeting customer needs on a global basis, including addressing the potential pitfalls of the numerous issues that arise
  • High emotional IQ to understand customer needs and concerns
  • Extraordinary attention to detail and first hand destination knowledge of multiple key locations
  • Four year college degree required or equivalent experience
  • Minimum 10 years work experience in related fields with experience in VIP travel arrangements
  • Proficiency in MS Word, Excel, Client Base, and GDS knowledge

Compensation is based on an individual’s experience. If you would like to work for an industry leader, please send a resume to Bre Anderson at [[redacted]]. When applying for the position, please include current/last salary and expected salary.

 

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