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Sr Program Manager

New York, NY | Software

Job Description

Duration : Full Time

Rate        : Open

Location: NewYork , NY

 

Responsibilities:

  • Amazing Opportunity

     

    The Sr. Program Manager role focuses exclusively on managing the overall client relationship for a multi-year contract with a Fortune 20 retailer. He/she uses advanced problem solving skills, business skills, solid verbal and written communication skills, excellent relationship building skills, as well as strong leadership and team management skills. He/she must have a solid understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced integrated solutions to our client’s challenging business problems.

    What you will be doing…

  • Structures and manages integrated, multi-track projects and/or programs of multiple projects. Leads the development and tracking of integrated project plans. Establishes and maintains project and/or program communications. Oversees project estimations and staffing. Oversees the development of project deliverables. Establishes and maintains processes to manage scope over the project lifecycle. Identifies and manages project and/or program issues. Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects. Maintains project tracking and information systems
  • Partners with other project leaders to lead cross-functional teams. Clarifies and communicates project objectives and success criteria. Ensures key project and program-wide roles and responsibilities are defined. Ensures the use of best practices and applies lessons learned from previous projects.
  • Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives. Provides day-to-day project contact for the client

Requirements:

  • Bachelor’s degree required
  • 5+ years program management experience working with complex technology solutions
  • 3+ years of client management experience with primary accountability for peer-level client relationships at the executive level across; experience should include external client management and negotiations
  • EXperienced in Retail sale support
  • Experienced multiple full project lifecycles from business development to final delivery
  • Experience managing multiple projects simultaneously (preferably in an integrated program)
  • Experience and interest in supporting new business initiatives
  • Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
  • Strong verbal and written communication skills

Bonus Points:

  • We need Strong Program / Project Manager with highly interaction with client management experience.
  • Experienced multiple full project lifecycles from business development to final delivery
  • Experience managing multiple projects simultaneously (preferably in an integrated program)

 

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