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Data Operations Analyst

Santa Monica, CA | Tier III Support

Job Description

At Edmunds.com our mission is to "help customers find the car that meets their every need, whatever it takes."  Ever since we began publishing printed car price guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers.  When the company launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back.  Today, close to 18 million visitors come to Edmunds.com each month to do research and get advice.  From our uniquely trusted position, we continue to work to make it easier for car shoppers to buy and for dealers to sell.

Sure, we've got great technology, data, reviews and advice, but our most cherished assets are our enthusiastic employees and progressive corporate culture. We've been recognized as a top workplace by BusinessWeek, the Wall Street Journal, as well as the LA Business Journal. If you’re interested in learning more and joining our mission, we'd love to hear from you!

Description

The Data Operations Analyst supports the Edmunds.com Premier Dealer Program, which is an exciting new and growing advertising program that gives automotive dealers the opportunity to be exposed to and connect with the 18 million vehicle shoppers that visit Edmunds.com on a monthly basis.

Specifically, this position works with our Premier Dealer Partners and their data providers to ensure their information is correctly reflected on the Edmunds.com site.  You will also work closely with internal teams and our data vendor to ensure everything runs smoothly.  You’ll make things happen by leveraging your sharp analytical skills and problem solving abilities to identify and fix a wide variety of issues that can, and frequently do, arise.

What you’ll do:

  • Communicate with our Premier Dealer Partners and/or their data providers regarding their data feeds
    • Submit enrollment requests for newly enrolled Partners
    • Resolve any issues related to incoming feeds
    • Enforce data quality control guidelines against new and existing feeds
  • Follow through and show you care
    • Monitor, track, and resolve incidents submitted to our data vendor that surface during the enrollment and feed review process
    • Provide support to the Dealer Relations team
  • Analyze, Report and Update
    • Run metrics and reporting on a weekly and monthly basis
    • Provide written, timely updates to your open cases and incidents

What you’ll need:

  • You’re a unique combination of data guru + people-person with 1-2 years of hands-on data management experience
  • Strong, communication skills (both written and oral) with the ability to build solid relationships with dealers, data providers and internal teams (i.e. plays nicely with others)
  • Strong analytical skills in order to visualize, articulate, understand and solve problems (data doesn’t scare you)
  • Desire to take initiative and think of solutions for problems that you may encounter (own it Sparky)
  • Can easily manage multiple tasks in a well-organized and highly detailed manner while working in a fast-paced, process driven environment (this role is not for the disorganized)
  • Solid knowledge of Microsoft Excel, comfortable working with spreadsheets and formulas (SQL knowledge will get you extra brownie points)
  • Previous experience with Salesforce or other CRM systems
  • Keen attention to detail (nothing gets past you)
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