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Customer Service Representative

Philadelphia, PA | Human Resources

Job Description

The Customer Service Representative acts as a resource for member, provider, agent, and group inquiries, and assists with member education, member calls, presentations and group orientations.  The Customer Service Representative assists with member retention efforts, timely follow-up and problem resolution, and supports the Plan offices at the Support Services Building and the Resource Center.  The Customer Service Representative must maintain knowledge of all policies and procedures standards, for administration of all lines of business including commercial groups,

Education/Learning Experience:
- Required: High school degree or equivalent.


Work Experience:
- Required: 1-3 years previous work experience with customer service

Skills/Knowledge:
- Required: Excellent oral and written communication skills; ability to effectively present member materials at orientation sessions; competency in word processing applications; ability to interpret and appropriately apply policy provisions. Effective conflict resolution skills. Ability to work effectively with a team, and exercise sound judgment in handling assigned tasks including maintenance of strict confidentiality.

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