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Systems Support Engineer

Chicago, IL | Network Operations

Job Description


Systems Support Engineer

Network Operations Department, Chicago IL


What We Do

Based in Chicago, we own and operate a suite of digital healthcare information networks delivering condition-specific video programming at point-of-care in all 50 states. We empower healthcare professionals to engage patients while curating content personalized for each member practice. As a mission-driven organization, we strive to deliver media as a service to educate and inspire audiences utilizing the latest digital media technologies. For more information, please see www.contextmediainc.com.

Who We Are
Working at ContextMedia is an entrepreneurial adventure with high expectations, agile plans and a fun environment. We are creative, problem-solvers and fight until we win; but above all measure our success by the service we provide to healthcare professionals, patients, and industry to improve health outcomes.


What We Need

The Systems Support Engineer will contribute to a team that engineers, supports, and maintains our suite of industry leading digital signage networks. You will work to manage our technicians in the field to install and repair our systems. You will work hand in hand with our account management team to manage installations, solve problems and maintain the utmost level of customer service to our clinics. This position requires you to use your technical acumen, process management skills and requires a fair amount of phone time. You will also be responsible for leading and managing  internal projects as well as IT support for our fellow Contextmedians. Being able to multi-task and respond quickly to a changing environment and landscape is a must. This is a fast paced job with a rapidly growing forward thinking company and we are looking for individuals who can come in a make an impact.

Who We Need

We need a bright, hardworking team player that is interested in going above and beyond for the good of everyone. This individual will have experience with Linux, providing IT support for a growing business and have strong knowledge of common PC hardware as well as troubleshooting skills. This individual will also need to have an understanding of advanced networking concepts such as LAN, WAN, DHCP, DNS, and networking hardware such as routers, switches, firewalls and various cabling concepts. We move quickly so this person must have strong interpersonal, team, and organizational skills, and be adaptable to change. This person will need to be able to communicate to all levels of management personnel in both verbal and written modes.

What You Need

Must be a motivated self starter that wants a job working for a young energetic company and not the usual corporate IT grind. You need to be able to think critically yet be flexible enough to provide excellent customer service for our member clinics. You need to be able to adhere to process discipline while having the ability to communicate potential improvements and ideas. Any skills or relevant experience with PHP, HTML, CSS, Java, and API integration are a plus. 


How To Apply
Please submit a resume and cover letter at www.contextmediainc.com/careers. Please address in the cover letter why you'd like to be a part of the ContextMedia family and how your skills are well suited for this position.


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