Comtech Xicom Technology is hiring a Customer Support Engineer! We are looking for candidates with a solid understanding of microwave amplifier functions and operation principals.
The Customer Support Engineer will be responsible for providing technical support to Customers or Service Centers who are installing, diagnosing, troubleshooting, repairing and debugging complex microwave amplifiers, controllers and systems. Provides first-line support and responds to situations of product failures and malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Essential Duties & Responsibilities:
Supervisory Responsibilities: None
Computer Skills: Proficiency with MS Word, Excel, Powerpoint, Access, and Outlook. Expandable ERP preferred.
To perform the job successfully, an individual must demonstrate the following competencies:
Education and/or Experience:
Bachelor’s degree in Electrical Engineering and eight years of job related experience or Associates degree in electronics and several years of job related experience.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Comtech Xicom is an Equal Employment Opportunity Employer M/F/D/V