Comtech Xicom Technology in Santa Clara, CA is seeking a Customer Support Administrator- RMA
Job Summary: Responsibilities include: Interfacing with customers, sales and service representatives to handle a variety of post-sales service and support functions; working with the RMA Coordinator and CSR within the order process for RMAs and After-market sales & support; providing status reports of equipment returns, repairs, replacements & service orders to customers; and maintaining records of returns and after-market sales orders. Processing purchase orders received from sales staff and customers; completing order sheets while checking the price and quantity of each item listed; coordinating with multiple departments as necessary regarding order status; shipping dates, export compliance, prices, product availability and back orders; and maintaining customer files with sales contracts.
Essential Duties & Responsibilities:
Supervisory Responsibilities: None
Computer Skills: Proficiency with MS Word, Excel, Powerpoint, Access, and Outlook. Expandable ERP preferred.
Qualifications/Competencies: To perform the job successfully, an individual must demonstrate the following competencies:
Education and/or Experience:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.
Comtech Xicom is an Equal Employment Opportunity Employer