We're sorry, but this job has been placed on hold. See other open jobs at Codero

Account Manager-Managed Hosting

Austin, TX | Development

Job Description

We are on the brink of something big…Do you want to be a part of a dynamic team of individuals providing some of the most exciting technology in the industry?

We offer a fun, employee-driven company culture with a casual work environment that hires only the best of the best!

COMPANY OVERVIEW

Codero Hosting is a provider of Dedicated, Managed, and Cloud Hosting services. Codero offers a fun, challenging, and rewarding working environment and the opportunity to work with world-class talent to help you build a world-class career.

Account Manager-Managed Hosting

Location: Austin, TX

Compensation: Salary + Bonus

We offer an excellent benefits package including: medical, dental, vision, life/disability insurances, flexible spending accounts, and 401(k) with a company match.

 

JOB SUMMARY:

Codero Hosting is looking for a Technical Account Coordinator with a passion for working with people and the ability to quickly build rapport and take ownership of the relationship held with each of their customers and to serve as an interface between the customer and Codero. You will support the infrastructure to ensure that the technical, administration and special support needs of our customers are met.  You will additional be expected to maximize the strength of the customer relationship by building a solid rapport through effective communication and negotiation skills at all levels, technical through directors while managing difficult situations to ensure that Codero’s reputation for world-class service is upheld.

JOB RESPONSIBILITIES:

  • Take ownership/leadership role guides and defines processes and process changes
  • Provides training and mentoring to less experienced peers
  • Handle complex and high profile accounts
  • Build and manage partnership relationships with customers
  • Conduct solo account reviews/customer visits
  • Manage support requests and co-ordinate Codero/Customer support teams to deliver within agreed timescales
  • Facilitate customer cloud adoption by owning the implementation process, able to engage in technical discussion and provide technical consultancy
  • Schedule customer maintenances and ensure appropriate quality checks have been completed
  • Manage customer projects and oversee implementations for on time delivery
  • Review service failures and produce incident reports when required
  • Validate, negotiate and process service credits
  • Manage contract renewal negotiations
  • Ensure appropriate documentation is in place for specific support requirements
  • Organize and chair quarterly service review meetings
  • Identify opportunities for growth and pass leads to Sales
  • Produce ad-hoc reports when required

JOB REQUIREMENTS

  • Minimum of 4 years relevant service/relationship management experience or bachelor’s degree in related field required
  • Demonstrated ability to consistently provide Exceptional Service
  • Advanced knowledge of internal processes, policies, and procedures
  • Advanced time management skills and manages Lead Technician’s schedule
  • Advanced understanding of hosting industry and practices; Demonstrate a strong understanding of solid technical base
  • Manages with guidance, complex migrations, capacity planning and high availability consultants
  • Proficient and working knowledge of negotiation skills/resource for lower-level Account Manager’s a plus
  • Advanced knowledge of various industries/verticals
  • Advanced interpersonal, written and verbal communication skills
  • Experience in handling multiple tasks; Exhibits excellent attention to detail
  • Excellent creative problem-solving abilities, coupled with a demonstrated ability to take on responsibility
  • Demonstrated leadership skills and qualities
  • Thorough understanding of Codero’s competitors’ offerings
  • Ability to communicate technical info and ideas so others will understand
  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions
  • Ability to successfully work and promote inclusiveness in small groups
  • Tenacious problem solver, will own issues until full resolution
  • Excellent communication skills, both written and verbal with great attention to detail
  • Strong rapport and relationship building skills with both internal departments and external customers
  • Strong negotiation skills
  • A good level of business awareness and commercial acumen
  • Strong organizational, time management and prioritization skills
  • Able to take a creative approach to situations and problem solving
  • Understanding of IT industry working practices / methodologies
  • Due to 24x7x365 operation, must be willing to be available for out of hours work
  • A minimum of one year experience in a Service Delivery/Account Management role or System Administration
  • Foundation level understanding of Project Management

We don't expect you to have experience with all of these, as long as you are willing to jump in and able to learn quickly!

 

CODERO IS AN EQUAL OPPORTUNITY EMPLOYER

Position Filled
Not the right job?
Describe your perfect job
Join our Talent Network »