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Account Management Specialist

Toronto, ON, Canada | Operations

Job Description

About Us:

Chango is a successful, rapidly growing venture backed Company, with growing offices in San Francisco, New York and Toronto. Chango is changing the way advertisers buy display media, allowing advertisers to speak directly to consumers based on their recent searches on Google, Yahoo!, and Bing among others.

This is an opportunity to join one of the most innovative companies in Toronto, and Canada’s fastest growing startup (Profitguide.com 2013 Hot 50). We are growing rapidly to exceed the needs of our impressive client base, including major, well known retailers and internationally recognized agencies in the US and Canada.

This position is responsible for client relations, account management, project management and ad campaign execution, launch and success for our client’s digital needs. You will also be accountable for maintaining and maximize client revenue in an ROI-focused environment, ultimately helping us grow our market share.

Responsibilities:

  • Support of Senior Account Manager on key strategic accounts
  • Manage internal resources to ensure that Chango delivers results for each client
  • Learning and understanding the full capabilities of Chango’s systems
  • Project Management
    • Own project plan for each client campaign
    • Conduct client research
    • Daily internal team coordination on tasks
    • Manage launches/ communicate priorities
  • Campaign Maintenance
    • Manage and maintain promotions
    • Coordinate approvals between Chango and client
    • Monitor campaign activity to identify any potential issues
    • Perform QA on campaign launches
  • Troubleshooting
    • Troubleshoot issues with team
    • Enter and manage tickets to conclusion
  • Other
    • Produce client reports as needed
    • Help draft and edit presentations

Requirements:

  • Experience in Account Management or Client Service (direct marketing or interactive agency experience is a plus)
  • Strong analytical/reporting skills with good knowledge of Microsoft Excel
  • Excellent project management skills
  • Experience with managing creative copy or similar approval process
  • Excellent client service acumen, presentation and writing skills
  • Creative, self-starter, with the ability to handle multiple projects while consistently meeting and exceeding objectives
  • Strong entrepreneurial attitude
  • Thrives in a dynamic, fast paced environment with the ability to prioritize multiple projects
  • Track record of working across an organization to get things done
  • The ability to learn quickly and think strategically + identify areas of improvement and act on them
  • Education: Bachelors Degree
  • Years of Experience: 1-2+

Perks:

  • Competitive salary, company paid health benefits, stock options and three weeks vaction
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