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Implementations Specialist

Miami, FL | Operations

Job Description

CareCloud is currently seeking an Implementation Specialist to join our award-winning team. You must have both excellent project management skills and incredible customer service to apply for this position.

CareCloud is a Miami, Florida-based provider of amazing apps which modernize healthcare management. We have received praise and recognition from IBM, Red Herring, TechCrunch, Healthcare IT News, Webby Awards, AlwaysOn, and other global business and trade organizations for vision and innovation in healthcare technology.

Job Description

As an Implementations Specialist, the individual will be responsible for managing all activities associated with new client implementations. Duties include:

  • Consult and identify solutions for client’s specific requirements
  • Work directly with clients to determine payer enrollment, billing and system configuration
  • Establish and manage timelines/confront critical-path items and deadlines
  • Execute client training program
  • Manage change and client expectations effectively
  • Work with multiple departments within the organization and consulting companies to communicate and manage tasks related to the clients implementation
  • Maintain and assess project status
  • Provide weekly/monthly reporting and forecasting to management and clients
  • Position will require client site visits (local and out of town)

Requirements

  • Project management experience
  • Process oriented with the ability to drive a process
  • Conflict management skills
  • Excellent problem solving skills
  • Technical aptitude
  • Attention to detail
  • Ability to work independently
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills

Additional Requirements

  • Healthcare Industry knowledge is preferred but not required
  • Project Management Certification a plus (PMP)

Education/Experience Requirements

Four-year college degree or equivalent (Engineering preferred)

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