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Recovery Success Agent

San Mateo, CA | Operations

Job Description

Rafter, Inc. the leading course materials management platform, lowers the cost of education by providing colleges and universities with much needed tools to manage the rapidly changing world of course materials on campus. To learn more visit www.rafter.com and watch our video. Rafter evolved from BookRenter.com, the first online textbook rental site, launched in 2008 with a mission to make education more affordable by allowing students to rent textbooks for up to 80% off the retail price. Rafter is one of the few private ed tech companies that is truly lowering the cost of higher education for students. By working directly with more than 300 schools to turn the painful and archaic process of managing course materials into a low cost, student-centric service, Rafter has saved students more than $300m. By taking an enterprise approach to course materials management, the Rafter Course Materials Network takes a more holistic approach that provides colleges and universities with a path to discover, adopt, distribute and manage physical and digital course materials.




Recovery Success Agent

Location: San Mateo, CA
Position Type: Temporary non-exempt (2 months)
Requisition #: 0213


Position Summary:

As a critical member of a dynamic team, the Recovery Success Agent will work directly with BookRenter customers, our Customer Success Team and Loss Prevention to perform specific areas of review, follow-up, recovery and account resolution for delinquent payments and non returned assets.  You will employ tactful collection techniques to a range of customer scenarios, recovering revenue and assets, and contributing to the company’s overall success by strengthening the company’s bottom line and providing excellent customer service to our customers. The Position may also require to assist with general customer service to our customers.


Primary Responsibilities:

  • Identify, investigate and contact delinquent account holders to discuss recovery options
  • Respond to and close the recovery process for incoming customer leads produced by an automated recovery process.
  • Meet and/or exceed daily recovery goals as defined by the manager
  • Cold call unresolved accounts
  • Assist with general customer service needs during downtime


This is a temporary (2 months), full time, non-exempt position.


Read more about our success.

Rafter Experiences 1,400 Percent Annual Revenue Growth in On-Campus Commerce -  



To learn more about Rafter, visit us on the web at www.rafter.com.

Rafter is proud to be an equal opportunity workplace and is an affirmative action employer.

“Veterans of the United States Armed Forces are encouraged to apply.  Thank you for your service.”

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