Rafter, Inc. the leading course materials management platform, lowers the cost of education by providing colleges and universities with much needed tools to manage the rapidly changing world of course materials on campus. To learn more visit www.rafter.com and watch our video. Rafter evolved from BookRenter.com, the first online textbook rental site, launched in 2008 with a mission to make education more affordable by allowing students to rent textbooks for up to 80% off the retail price. Rafter is one of the few private ed tech companies that is truly lowering the cost of higher education for students. By working directly with more than 300 schools to turn the painful and archaic process of managing course materials into a low cost, student-centric service, Rafter has saved students more than $300m. By taking an enterprise approach to course materials management, the Rafter Course Materials Network takes a more holistic approach that provides colleges and universities with a path to discover, adopt, distribute and manage physical and digital course materials.
Operations Associate (Seasonal)
Location: San Mateo, CA
Position Type: Temporary non-exempt (3 months) to possible Employee Hire
Requisition #: 0209
At Rafter, customers are our #1 priority. We strive to provide the best experience from start-to-finish in order to build a lasting relationship with them. We are seeking team members who are passionate about resolving customer issues that may occur when they are returning books. You will need to be energetic, inquisitive, analytical and meticulously detailed. You will be responsible for investigating and researching each situation and then taking the appropriate actions to meet the customer needs. You are comfortable networking with other departments, reaching out to our partners. You enjoy solving problems and finding creative solutions.
This is a temporary (approximately 3 months), full-time, non-exempt position, with potential to be a permanent employee full-time role.
Read more about our success.
Rafter Experiences 1,400 Percent Annual Revenue Growth in On-Campus Commerce -
Rafter is proud to be an equal opportunity workplace and is an affirmative action employer.
“Veterans of the United States Armed Forces are encouraged to apply. Thank you for your service.”