Rafter, Inc., the leading course materials management platform, lowers the cost of education by providing colleges and universities with much needed tools to manage the rapidly changing world of course materials on campus. To learn more visit www.rafter.com and watch our video. Rafter evolved from BookRenter.com, the first online textbook rental site, launched in 2008 with a mission to make education more affordable by allowing students to rent textbooks for up to 80% off the retail price. Rafter is one of the few private ed tech companies that is truly lowering the cost of higher education for students. By working directly with more than 300 schools to turn the painful and archaic process of managing course materials into a low cost, student-centric service, Rafter has saved students more than $250m. By taking an enterprise approach to course materials management, the Rafter Course Materials Network takes a more holistic approach that provides colleges and universities with a path to discover, adopt, distribute and manage physical and digital course materials. 500+ schools run on Rafter!
Customer Success Associate
The Customer Success Associate primary responsibility is to drive usage of the Rafter Platform by continuously assessing stores’ needs and offering the best Rafter technology solution. Deployment, on-boarding, adoption, renewal and relationship management, will be key to the AM’s success.
The CSA will also support Sales, Product, and Marketing to ensure long term success with new store programs building on Rafter’s brand as the preferred technology partner of choice.
The CSA must be comfortable working with various levels of individuals within the store, from associates to directors.
This position reports to the Director of Stores & Customer Success.
We offer competitive salary, benefits, and the chance to improve the lives of millions of students!
Read more about our success:
Rafter Experiences 1,400 Percent Annual Revenue Growth in On-Campus Commerce:
To learn more about Rafter, visit us on the web at www.rafter.com.