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Community Manager, DIAGRAM Center

Palo Alto, CA | Literacy Program

Job Description

What is the DIAGRAM Center?

The U.S. Department of Education, Office of Special Education Programs (OSEP), awarded $5 million to Benetech, in collaboration with the National Center for Accessible Media (NCAM) at WGBH and the U.S. Fund for DAISY (USFDAISY), to create a research and development center that will greatly improve the processes and availability of accessible images for students with disabilities.  The Digital Image and Graphic Resources for Accessible Materials (DIAGRAM) Center will develop tools and best practices that will make it easier and more cost-effective to create and use accessible images across a range of educational content.

About the Position:

Benetech is seeking a seasoned and energetic community manager to help make the participants in the DIAGRAM Center an effective, engaged, and vocal community around accessible images.  This position is responsible for building, strengthening, informing, engaging, leveraging, and managing the diverse community  involved in a highly visible, five-year program focused on revolutionizing access to images and graphics in educational materials for people with print disabilities. The community includes members of the DIAGRAM Center Advisory Board, working groups, technology partners and others, with representatives from assistive technology specialists and end users, educators, technologists, content creators, students, parents, and more.   

This is a half-time position, on-site in Palo Alto, California, and reports to the DIAGRAM Center Manager. 

If you want to help us build Benetech, please submit your resume through JobScore and be sure to include a cover letter with your resume.  We want to hear about your interest in this position and your relevant experience.


  • Manage, edit, and maintain the DIAGRAM Newsletter/Blog and Wiki, contributing and soliciting submissions, providing info to assist bloggers, and developing programs to encourage active participation
  • Manage and update the DIAGRAM website, Twitter feed, and YouTube channel, insuring timely flow of relevant content, and accessibility of all assets
  • Participate in creating the online community plan including a budget and reports that measure our success as a community
  • Coordinating with Literacy Marketing team, define publicity and dissemination strategies and direct dissemination activities among partners and the broader DIAGRAM community
  • Catalyze and foster community conversations and spread good ideas, raising to DIAGRAM management team ideas that should be acted on
  • Coordinate activities that will bring the community together at industry events or DIAGRAM meetings
  • Monitor key online conversations, social networks, and events to make sure DIAGRAM is effectively being represented
  • Maintain library of marketing materials, including talking points, slide decks, etc., and own their dissemination
  • Reach beyond the existing community to build awareness and acquire additional support from new community members
  • Identify influencers in the industry and strategize partnerships with DIAGRAM management team
  • Engage and motivate DIAGRAM’s most active online advocates and ensure that their efforts are recognized.
  • Consider and contribute to strategy around DIAGRAM branding opportunities
  • Harness power of DIAGRAM community by collecting and coordinating the many voices into opportunities for unified advocacy


  • Bachelor's degree plus a minimum of five years of community management experience, with an emphasis on social media and multimedia
  • Demonstrated success in building strong, active communities that have real impact 
  • Interest in disability technology and literacy, especially within education
  • Ability to multi-task and wear many hats gracefully
  • Excellent interpersonal skills and strong facilitation skills; exceptional communication skills to work with a wide variety of people, both technical and non-technical
  • Demonstrated ability to be self-directed, detail-oriented, and follow through, without losing sight of the ultimate end goals

Benetech’s Organizational Truths

  1. We are committed to social change through technology
  2. We get stuff done
  3. We do the right stuff right
  4. We prefer open to proprietary (internal and external)
  5. We think we can do more together (internally and externally)
  6. We value flexibility (as an employer and from our employees)
  7. We are committed to personal and professional development
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